Dynamics Business Central
Zachary Flaus
Alexandria,VA
Summary
Expert Digital Marketing Coordinator with proven record of exceeding marketing objectives by developing high-performing, multifaceted digital marketing plans. Passionate about connecting with target audiences and driving consistent growth. Insight-driven and adaptable to changing market conditions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Marketing Coordinator
Tiny Jewel Box
06.2023 - Current
- Increased website traffic by implementing effective SEO strategies and optimizing online content.
- Advised upper-management on content strategy adjustments based on emerging trends and audience preferences, resulting in a dynamic and adaptable web presence.
- Approved, reviewed and edited content flowing to website.
- Enhanced website user experience by optimizing content layout and incorporating multimedia elements.
- Improved website navigation by conducting usability tests and addressing user feedback.
- Conducted regular site audits to identify areas for improvement and implement necessary changes for optimal performance.
- Created visually appealing graphics to complement written content, enhancing overall user engagement levels.
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Developed data-driven marketing campaigns for improved client retention and brand loyalty.
- Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
- Trained sales team on CRM tools, boosting productivity and lead conversion rates.
Sales Operations Coordinator
Tiny Jewel Box
03.2019 - 05.2023
- Boosted sales efficiency by streamlining processes and implementing new sales operations strategies.
- Enhanced communication between sales teams and other departments for better collaboration and improved results.
- Developed comprehensive sales reports to guide decision-making and drive revenue growth.
- Optimized CRM systems for accurate data tracking, enabling informed business decisions.
- Coordinated cross-functional projects, ensuring timely completion and alignment with company goals.
- Identified areas for improvement within the sales process, driving continuous optimization initiatives.
Jewelry Specialist Manager
Jared Galleria Of Jewelry
08.2014 - 02.2019
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on client preferences and needs.
- Increased repeat business through exceptional customer service and relationship-building skills.
- Assisted in designing custom pieces, resulting in unique and memorable jewelry for clients.
- Collaborated with team members to maintain a visually appealing store environment, attracting new customers and boosting sales.
- Contributed to a significant increase in annual sales through upselling techniques and effective product presentation skills.
- Trained new employees on product knowledge and sales techniques, fostering a culture of continuous improvement within the team.
- Achieved top-tier sales performance by utilizing persuasive communication skills coupled with extensive product knowledge.
Education
Master of Arts - Cello Performance
Duquesne University
Pittsburgh Pennsylvania05.2017
Bachelor of Science - Music Education
Duquesne University
Pittsburgh Pennsylvania05.2015
Skills
- CRM Management
- Keyword Research
- E-commerce strategy
- Testing and Optimization
- Customer Segmentation
- Creative Problem-Solving
- KPI Management
- Digital Marketing Management
- Web Content Creation
- E-commerce management
- Marketing tools
Certification
- Licensed K-12 Music Educator
Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Software
Dynamics CRM
Microsoft Suite
Power BI
Interests
3D Printing
3D Modeling
Chamber Music
PC Building/Gaming
Timeline
Digital Marketing Coordinator
Tiny Jewel Box
06.2023 - Current
Sales Operations Coordinator
Tiny Jewel Box
03.2019 - 05.2023
Jewelry Specialist Manager
Jared Galleria Of Jewelry
08.2014 - 02.2019
Master of Arts - Cello Performance
Duquesne University
Bachelor of Science - Music Education
Duquesne University
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