Zachary Fredrick
Grafton,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with the ability to help raise my growing family. Ready to help team achieve company goals. I am also seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Environmental Compliance Specialist
Protanic Inc
08.2023 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Account Manager
Reliable Floor Care LLC.
02.2023 - 08.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Solutions Advisor
ADT Security
04.2022 - 02.2023
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients in making beneficial and strategic decisions regarding home security systems
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Service Technician
ADT Security
08.2021 - 04.2022
- Diagnosed and troubleshot problems, repairing and restoring home security systems to peak performance.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
- Documented all changes and actions in computer-based tracking system.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
Ricoh USA
12.2019 - 08.2021
- Diagnosed and troubleshot problems, repairing and restoring large copiers,fax machines, and printers to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Material Handler
Lubrizol
03.2017 - 10.2019
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Outside Sales Representative
JMS Marketing
02.2015 - 02.2017
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Education
High School Diploma -
Living Word Lutheran
Jackson,WI05.2009
Skills
- Contract Analysis
- Service Quality
- Client Satisfaction
- Business Solutions
- Professional Relationships
- Electronic Systems
- Client Needs Assessment
- Providing Feedback
- Presentations
- Customer Relations
- Proficient in Adobe Suite, MS Office
Timeline
Environmental Compliance Specialist
Protanic Inc
08.2023 - 12.2023
Account Manager
Reliable Floor Care LLC.
02.2023 - 08.2023
Solutions Advisor
ADT Security
04.2022 - 02.2023
Service Technician
ADT Security
08.2021 - 04.2022
Service Technician
Ricoh USA
12.2019 - 08.2021
Material Handler
Lubrizol
03.2017 - 10.2019
Outside Sales Representative
JMS Marketing
02.2015 - 02.2017
High School Diploma -
Living Word Lutheran
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