Zachary Freeman
Copperas Cove,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Dufresne Spencer Group LLC Dba Ashley Furniture Homestore saw the implementation of innovative software solutions and training programs that boosted staff performance and retention. Skilled in supply chain coordination and problem-solving, I excel in streamlining processes and fostering team collaboration, significantly improving project delivery and service quality.
Overview
3
3
years of professional experience
Work History
Open Book Manage, Shipping Specialist
Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
10.2020 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Increased efficiency by automating routine tasks with software solutions.
- Restructured customer service process, ensuring quicker response times.
- Facilitated workshops for professional development of junior staff members.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Optimized inventory management, minimizing waste and reducing costs.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
Education
High School Diploma -
Brownfield High School
Brownfield, TXSkills
- Package handling
- Warehouse Operations
- Transportation Planning
- Import and Export Regulations
- Shipping Documentation
- Supply Chain Coordination
- International Shipping Expertise
- Distribution center management
- Cross-docking Coordination
- Fulfillment Optimization
- Teamwork and Cooperation
- Self-Motivated and Independent
- Attention to Detail
- Shipping and receiving
- Effective Communication
- Shipment Tracking
- US Driver's License
- Microsoft Office Suite
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
Timeline
Open Book Manage, Shipping Specialist
Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
10.2020 - 12.2023
High School Diploma -
Brownfield High School
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