Summary
Overview
Work History
Skills
Timeline
Generic

Zachary Frey

new richmond,WI

Summary

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

11
11
years of professional experience

Work History

Shift Leader

SUBWAY®Restaurants
06.2024 - 03.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Shift Manager

Perkins
07.2016 - 11.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Restaurant Shift Manager

McDonald's
07.2014 - 10.2016
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • POS system operation
  • Shift paperwork completion
  • Rules enforcement
  • Diplomatic and fair
  • Policy and procedure enforcement

Timeline

Shift Leader

SUBWAY®Restaurants
06.2024 - 03.2025

Shift Manager

Perkins
07.2016 - 11.2018

Restaurant Shift Manager

McDonald's
07.2014 - 10.2016

Similar Profiles

CREATE PROFILE
Zachary Frey