Zachary Gamble
Huntington
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Marketing Intern
Marshall Artists Series
01.2025 - Current
- Assisted in developing marketing materials for events, enhancing audience engagement and brand visibility.
- Coordinated social media campaigns, increasing follower interaction and promoting upcoming performances.
- Conducted market research to identify audience preferences, informing targeted marketing strategies.
- Collaborated with cross-functional teams to streamline promotional efforts and improve event attendance.
Consultation Agent
Geek Squad
08.2024 - 08.2025
- Enhanced customer satisfaction by providing technical support for hardware and software.
- Streamlined troubleshooting by documenting procedures in the knowledge base system.
- Resolved complex technological issues using effective problem-solving techniques.
- Educated customers on device maintenance and upgrades to optimize performance.
- Diagnosed electronic device problems using advanced diagnostic tools and techniques.
- Collaborated with team members to develop effective solutions for technical challenges.
Reservationist
Ace Adventure Resort
05.2023 - 07.2023
- Streamlined booking processes, enhancing guest experience through effective reservation management.
- Ensured accuracy in group bookings and maintained prompt communication with clients.
- Responded to guest inquiries swiftly, improving overall satisfaction and experience.
- Optimized service efficiency by collaborating with team members on operational workflows.
- Resolved customer issues professionally, retaining business and improving guest relationships.
Project Manager
Monarch Networking
08.2021 - 05.2022
- Ensured project documentation maintained quality control and lifecycle management standards.
- Coordinated in-house and third-party resources to meet IT project deadlines.
- Achieved timely product delivery while adhering to budget constraints.
Education
Bachelor's Degree - Video Production
Marshall University
Huntington, WV04.2027
Bachelor's Degree - Sports Management
Marshall University
Huntington, WV04.2027
Microcredential - Design Thinking
Marshall University
Huntington, WV03.2024
Skills
- Problem Solving
- Tech-savvy
- Communications
- Client engagement
- Customer service
- Critical thinking
- Active listening
Accomplishments
- Awarded Career and Technical Education Student of the Month in Computer and Systems Repair (January 2022)
- Member of National Technical Honor Society
Timeline
Marketing Intern
Marshall Artists Series
01.2025 - Current
Consultation Agent
Geek Squad
08.2024 - 08.2025
Reservationist
Ace Adventure Resort
05.2023 - 07.2023
Project Manager
Monarch Networking
08.2021 - 05.2022
Bachelor's Degree - Sports Management
Marshall University
Microcredential - Design Thinking
Marshall University
Bachelor's Degree - Video Production
Marshall University