Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Gantt

Queens,NY

Summary

Highly Dedicated and reliable Senior Concierge with extensive experience in providing excellent customer service and managing complex operations. Seeking a challenging position as a concierge for complex, where i can utilize my skills in hospitality management, communication and problem-solving to enhance resident experience and contribute to the overall success of the complex. Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution.

Overview

3
3
years of professional experience

Work History

O&M Trainer

Alstom Transport
Jamaica , NY
08/01/11 - Current
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
  • Created and offered additional materials to enhance training.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.

Concierge

Hilton Garden Inn Hotel
JFK, New York
07.2021 - 12.2023
  • Proven ability to multitask and handle various responsibilities simultaneously while maintaining a high level of professionalism and attention to detail. Exceptional interpersonal skills with the ability to build a rapport with residents, staff, and external vendors.
  • Strong organizational skills and time management abilities, ensuring smooth operations and efficient service delivery.
  • Proficient in using computer systems and software for managing reservations,tracking packages, and maintaining resident records.
  • Excellent verbal and written communication skills, with fluency in english and spanish.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Handled mail and package deliveries, keeping items secure.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Answered guest questions regarding local area, facilities and amenities.

Education

Bachelor of Arts -

SUNY College At Old Westbury
Old Westbury, NY
06-2026

High School Diploma -

Queens Academy High School
06-2007

Skills

  • Materials Preparation
  • Online Instruction
  • Curriculum Planning
  • Classroom Oversight
  • Program Management
  • Lesson Planning
  • Course Development
  • Presentations and Demonstrations
  • Student Engagement
  • Course Planning
  • Group and Individual Instruction
  • Creative Problem-Solving
  • Course Materials and Supplies
  • Online-Based Education
  • Training Initiatives
  • Materials Organization
  • Public Speaking

Timeline

Concierge

Hilton Garden Inn Hotel
07.2021 - 12.2023

O&M Trainer

Alstom Transport
08/01/11 - Current

Bachelor of Arts -

SUNY College At Old Westbury

High School Diploma -

Queens Academy High School

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Zachary Gantt