Zachary Garrison

Work History

Server/Head Bartender

Chili's Bar And Grill

12.2019 - Current

Mentored team members and coached on procedures and productivity strategies.
Crafted special drink and cocktail menu items for seasonal offerings.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Poured and prepared mixed drinks for hundreds of customers daily.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Engaged with customers to build rapport and loyalty.
Provided positive first impressions to welcome existing, new and potential customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Increased sales and customer satisfaction through personalized servicing.

Manager

Little Woodrow's

07.2023 - 07.2024

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Closed out cash register and prepared cashier report at close of business.
Mentored and trained staff members to ensure exceptional customer service standards.
Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Boosted customer satisfaction by implementing innovative bar management strategies.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Improved customer service rankings by resolving issues quickly and accurately.
Cross-trained existing employees to maximize team agility and performance.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

Bartender

Landry's Seafood House

2 2023 - 09.2023

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Served high customer volumes during special events, nights, and weekends.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Enhanced customer experience with engaging conversations and personalized drink recommendations.
Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

Server/Bartender

TGI Fridays

08.2015 - 08.2019

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Lot Attendant Manager

Bay Port Parking

09.2013 - 05.2015

Added and maintained key tags, inspection decals and window stickers for hundreds of vehicles on sales lot.
Parked vehicles in visually appealing ways to attract customer attention and increase sales.
Assisted sales and service staff with moving automobiles to keep operations running smoothly.
Collaborated with lot staff to have vehicles ready for lot within 48 hours.

Summary

Overview

Work History

Server/Head Bartender

Manager

Bartender

Server/Bartender

Lot Attendant Manager

Education

High School Diploma -

No Degree - Business Administration And Management

No Degree - Electrical Engineering

Skills

Timeline

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