Zachary Gay
Carver,MA
Summary
Building maintenance professional with comprehensive background in maintaining and repairing various facility systems to ensure operational efficiency. Known for reliability and adaptability, consistently meeting needs of dynamic environments. Expertise in troubleshooting issues and performing preventative maintenance, coupled with collaborative approach and strong work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Planet Fitness
Plymouth, MA
09.2024 - Current
- Maintained accurate records of guest information and billing details in database systems.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated communication between departments to enhance guest services and resolve inquiries.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Key holder responsible for locking the door at closing
- Demonstrated strong organizational and time management skills while managing multiple projects within deadlines.
- Worked well in a team setting, providing support and guidance.
- Trained and mentored team members, enhancing skill sets and promoting career development.
- Maintained cleanliness and organization of assigned areas, ensuring compliance with health and safety standards.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Liquor N’ More
Plymouth, MA
07.2021 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Monitored compliance with store policies and local regulations regarding alcohol sales, ensuring safety standards.
- Resolved customer complaints promptly, fostering positive relationships and loyalty to brand.
- Maintained knowledge of product offerings to assist customers with inquiries and recommendations.
- Implemented inventory management procedures to track stock levels and minimize discrepancies.
- Trained new cashiers on point-of-sale systems and customer service protocols, enhancing team performance.
- Worked flexible schedule and extra shifts to meet business needs.
Drapery Installer
Dra-Cor
Brockton, MA
07.2020 - 07.2021
- Deliver and install window treatments such as drapes and roller shades.
- Led cross-functional teams to enhance operational efficiency and streamline project delivery within deadlines.
- Measure and record information necessary to create drapes.
- Installed and maintained various systems according to safety protocols and specifications.
- Operated specialized tools and equipment to ensure high-quality installation outcomes.
- Operated tools, equipment, and machinery according to safety standards.
- Collaborated with team members to streamline workflow processes and enhance operational efficiency.
- Conducted thorough inspections to identify potential issues and implement preventive measures while ensuring compliance with quality standards.
- Developed detailed reports on installation progress, ensuring clear communication with management.
- Enhanced customer satisfaction by providing timely and accurate installations.
Education
Airframe And Powerplant - Aviation Maintenance Technology Program
Cape Cod Community College
Plymouth, MA 08.2023
Skills
- Expertise in flooring installation
- Painting
- Drywall repair
- Tile installation expertise
- Grouting expertise
- Drapery track installation
- Expertise in cabinet assembly
- Proficient in furniture assembly
- Commercial plumbing expertise
- Masonry work
- Welding proficiency
- Automotive maintenance
- Engine disassembly and assembly
- Install and gap spark plugs
- Hydraulic system knowledge and maintenance
- Sheet metal repair, bending and welding
- Multimeter proficiency checking resistance, voltage and amperage
- Proficient in reading electrical schematics
Certification
- Licensed airframe and powerplant mechanic
Timeline
Front Desk Receptionist
Planet Fitness
09.2024 - Current
Cashier
Liquor N’ More
07.2021 - 09.2024
Drapery Installer
Dra-Cor
07.2020 - 07.2021
Airframe And Powerplant - Aviation Maintenance Technology Program
Cape Cod Community College
Additional
- Experience mounting and leveling brackets, cabinets, and countertops
- Assisted on bathroom renovations and kitchen renovations