Summary
Overview
Work History
Education
Skills
Timeline
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ZACHARY GENRICH

Lebanon,IN

Summary

A reliable and dedicated employee who is always willing to learn and create better processes with a good attitude. On-time and flexible with working hours. Able to complete tasks within a team or individually with limited guidance. Strive for excellence with customer service and giving my providers the support they need to become successful. Always open to constructive criticism and development of skills. Able to work effectively and efficiently with any computer program, proficient with Word, Excel, and PowerPoint presentations. Looking for opportunities to grow and find a potential career.

Overview

9
9
years of professional experience

Work History

Meter Reader

Citizens Energy Group
08.2022 - Current
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.

Front Office Associate

Witham Health Services
10.2021 - 07.2022
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Managed reservation system, accurately inputting bookings and managing cancellations or changes.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced errors in reservation management by implementing thorough double-checking methods before confirming bookings.
  • Prepared weekly employee work schedules to meet operational needs.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Reviewed and updated customer information in database for accuracy.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Provided clerical support, addressing routine, and special requirements.

Athletic Director/Floor Associate

Boys And Girls Club
08.2018 - 10.2021
  • Organized successful sporting events such as tournaments, meets, and league games that showcased athletes'' talents and achievements.
  • Collaborated with other school departments to build interdisciplinary programs that promoted overall student wellness.
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.

Sales Associate

Lowes Home Improvment
02.2018 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Air Duct Technician

Mite-E-Ducts
08.2017 - 02.2018
  • Performed routine maintenance on air ducts, preventing buildup of dust, debris, and allergens that could impact health and safety.
  • Identified potential issues within HVAC systems, recommending appropriate solutions to ensure optimal functionality.
  • Enhanced customer satisfaction by providing timely and efficient services for maintaining their indoor air quality.
  • Reduced energy consumption in buildings by optimizing the performance of air ducts and ventilation systems.
  • Collaborated effectively with team members to complete large-scale projects efficiently and on time.
  • Improved air quality in residential and commercial properties by thoroughly cleaning air ducts and HVAC systems.
  • Provided detailed reports outlining completed tasks, allowing clients to better understand their HVAC system''s overall performance status.

Sales Associate

American Rental
03.2017 - 08.2017
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

HVAC Technician

Control Tech
10.2016 - 01.2017
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.

Sales Associate

Walmart
06.2015 - 10.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Lebanon High School
Lebanon, IN
05.2015

Skills

  • Self-motivated
  • Strong verbal communication
  • Organized
  • Coachable
  • Conflict resolution
  • Customer satisfaction
  • Customer service
  • Neat
  • Processes
  • Project management
  • Read
  • Safety
  • Team leadership and coaching
  • Quick Learner
  • Very Active
  • Clerical Skills
  • Team leadership and collaboration
  • Leadership Experience
  • Reliable
  • Accurate record keeping
  • Reading Comprehension

Timeline

Meter Reader

Citizens Energy Group
08.2022 - Current

Front Office Associate

Witham Health Services
10.2021 - 07.2022

Athletic Director/Floor Associate

Boys And Girls Club
08.2018 - 10.2021

Sales Associate

Lowes Home Improvment
02.2018 - 07.2018

Air Duct Technician

Mite-E-Ducts
08.2017 - 02.2018

Sales Associate

American Rental
03.2017 - 08.2017

HVAC Technician

Control Tech
10.2016 - 01.2017

Sales Associate

Walmart
06.2015 - 10.2016

High School Diploma -

Lebanon High School

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ZACHARY GENRICH