Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Gibson

San Juan Capistrano,CA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

13
13
years of professional experience

Work History

Account Manager

Trensor LLC
02.2021 - Current
  • Manage inventory.
  • Assist with retail and no retail customer service.
  • Process EDI transactions for major accounts.
  • Purchasing and sourcing.
  • Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying the groundwork for selection of powerful combinations of product and service offerings.
  • Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records.
  • Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
  • Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Achieved or exceeded company-defined sales quotas.
  • Consulted with businesses to supply accurate product and service information.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Operations Specialist

ROBOTIS INC
09.2019 - 02.2021
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Tracked and analyzed reports to determine needed improvements.
  • Monitored supply chain and managed logistics functions for company.
  • Identified objectives of ROBOTIS by analyzing feedback, observing consumers and collecting surveys.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed, marketed and sold full range of products and support services.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Drove client satisfaction by identifying maximum adjustments, deductions and credits.
  • Supported outside sales personnel on customer-related efforts and visits to grow sales.

SALES AND TECHNICAL SUPPORT

Racepak
02.2017 - 08.2019
  • Maintained shipping and receiving in the warehouse, as well as helped pick BOM for the production line.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Created detailed sales presentations to communicate product features and market data.

  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Squad leader

United States Marine Corps
01.2012 - 01.2016
  • Determined necessity and type of additional resources and change of approach and techniques.
  • Maintained property and equipment inventory and crew assignments.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Coordinated fire suppression actions with air operations and local emergency response entities.
  • Provided thorough reports to superiors regarding squad's activities on patrol on day by day basis.

  • Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
  • Disciplined subordinates for rules infractions and poor performance.
  • Trained soldiers on military structure, etiquette, and environmental survival tactics.
  • Recommended soldiers for promotion points and awards.
  • Analyzed fighting conditions and led attack and defense operations during ground missions.
  • Researched land battle history and strategy to increase overall unit performance.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

Associate of Arts - INTERNATONAL BUSINESS

Saddleback College
Mission Viejo, CA

Skills

  • Distribution center management
  • Process and procedure development
  • Merchandising operations
  • Customer service
  • Written Communication
  • Organization and Time management
  • Computer proficiency
  • Microsoft Office
  • Adaptability
  • Customer Relations
  • Problem solving strength
  • Sales expertise
  • Account Management
  • Brand Management
  • Account development
  • Relationship building and management
  • Customer Relationship Management (CRM)

Timeline

Account Manager

Trensor LLC
02.2021 - Current

Operations Specialist

ROBOTIS INC
09.2019 - 02.2021

SALES AND TECHNICAL SUPPORT

Racepak
02.2017 - 08.2019

Squad leader

United States Marine Corps
01.2012 - 01.2016

Associate of Arts - INTERNATONAL BUSINESS

Saddleback College

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Zachary Gibson