Zachary Goetz
Newport News,VA
Summary
Professional with strong background in IT support, adept at troubleshooting and resolving technical issues efficiently. Focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in hardware and software maintenance, network setup, and user support. Known for excellent communication, problem-solving abilities, and customer service skills.
Overview
2
2
years of professional experience
Work History
Deskside Support Technician
Bell Techlogix
09.2025 - Current
- Provided Tier 2 deskside and remote IT support for 500+ users in a secure enterprise environment.
- Supported users in a government/defense contractor environment (HII).
- Troubleshot hardware, software, and network issues across Windows desktops, laptops, printers, and mobile devices.
- Managed user accounts, permissions, and security policies using Active Directory and Microsoft 365.
- Supported secure remote access and endpoint security using Zscaler VPN and Symantec/Trellix.
- Performed system imaging, workstation deployment, data transfer, and device configuration.
- Replaced and repaired hardware components including RAM, docks, monitors, drives, and peripherals.
- Documented incidents and resolutions using SMAX ticketing system and followed ITIL practices.
- On-site at Newport News Shipbuilding (HII)
Parts Salesman
Cycle City Corp
09.2024 - 09.2025
- Provided technical product support and customer service in a fast-paced environment.
- Managed inventory, stock levels, and parts lookup systems.
- Resolved customer issues and improved sales through product recommendations.
Manager / Technician
Tire Auto Express
09.2023 - 09.2024
- Managed daily operations, scheduling, and workflow in a high-volume automotive shop.
- Performed mechanical and equipment troubleshooting and repairs.
- Delivered customer service, handled payments, and managed inventory.
Education
Associate’s Degree - Information Technology, Cybersecurity (LAN)
Virginia Peninsula Community College
Hampton, VA05.2026
Career Studies Certificate - IT & Cybersecurity
Virginia Peninsula Community College
Hampton, VA12.2025
Skills
- Windows 10/11
- Active Directory
- Microsoft 365
- Zscaler VPN
- Symantec Endpoint Protection
- Trellix
- SMAX Ticketing System
- System Imaging & Deployment
- Asset Management
- TCP/IP
- DNS
- Tier 2 Support
- Ticketing system proficiency
- Remote desktop support
- Hardware installation
- Software configuration
- Mobile device management
- Software installation
- Customer service
- IT security management
- Troubleshooting and Diagnostics
- Multitasking Abilities
- Organizational skills
- Time management abilities
Languages
English
Japanese
Timeline
Deskside Support Technician
Bell Techlogix
09.2025 - Current
Parts Salesman
Cycle City Corp
09.2024 - 09.2025
Manager / Technician
Tire Auto Express
09.2023 - 09.2024
Career Studies Certificate - IT & Cybersecurity
Virginia Peninsula Community College
Associate’s Degree - Information Technology, Cybersecurity (LAN)
Virginia Peninsula Community College