Zachary Goodson
Van Wert,OH
Summary
Seasoned Employee specializing in customer service and inventory. I have covered many stores for both AutoZone and AdvanceAutoparts. I have worked in a hub as a specialist and commercial manager in the hub and satellite stores. I am a strong leader who pushes my teams to strive and communitcate
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Commercial Specialist
AutoZone
12.2022 - 07.2023
- Researched and reported on business opportunities to increase market share.
- Worked with shop closely to find the product they needed using Nexpart and IMC
- Built relationships with commercial shops
- Worked together with field staff and store staff to build sales with accounts
- Made sales calls and visits regularly to make sure the customer knew we are here to serve any needs
Parts Advisor
Shelor Motor Mile
09.2021 - 12.2022
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Certified in Subaru And Kia parts
- Worked with technicians to fulfill orders
General Manager
Advance Auto Parts
04.2020 - 08.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Parts Sales Manager
AutoZone
09.2017 - 04.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Traveled to different stores for inventory and new store set ups
Hub Specialist
Autozone
09.2016 - 09.2017
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Delivered to multiple stores on different routes
Tire Technician
Discount Tire
06.2014 - 04.2016
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Education
High School Diploma -
West Hills High School
Santee, CA06.2013
Skills
- Shift Scheduling
- Payroll Management
- Report Generation
- Team Development
- Employee Training
- Partnership Building
- Customer Service Management
- Loss Prevention
- POS Systems
- Delegating Work
Certification
Kia parts certified
Subaru parts certified
Parts expert certified
Battery certified
Foundations certified
Timeline
Store Manager
AutoZone
07.2023 - Current
Commercial Specialist
AutoZone
12.2022 - 07.2023
Parts Advisor
Shelor Motor Mile
09.2021 - 12.2022
General Manager
Advance Auto Parts
04.2020 - 08.2021
Parts Sales Manager
AutoZone
09.2017 - 04.2020
Hub Specialist
Autozone
09.2016 - 09.2017
Tire Technician
Discount Tire
06.2014 - 04.2016
High School Diploma -
West Hills High School
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