Seasoned Customer Sales Representative with 9+ years of experience working on and leading a sales team. Personally handled hundreds of sales, tech support, and customer care calls daily, receiving a 95% customer satisfaction rating to date. Authorized to work in the US for any employer
Hi, I’m
Zachary Grant
Bridgeport,WV
Summary
Overview
11
years of professional experience
Work History
FirstEnergy
Call Center Representative
01.2024 - 08.2024
Job overview
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
T-Mobile
Sales Representative
11.2020 - 01.2024
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
AT&T
Sales Representative
01.2019 - 11.2020
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Sprint
Store Manager
08.2016 - 01.2019
Job overview
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
nTelos Inc
Sales Representative
06.2013 - 08.2016
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
Fred W Eberle Technical School
Certificate in Computer Networking
University Overview
Upshur High School
High School Diploma
University Overview
Skills
- Cash Handling
- Computer Operation
- Freight Experience
- Merchandising
- Sales
- Store Management Experience
- Retail Sales
- Computer Skills
- Planograms
- Loss Prevention
- Time Management
- Retail Management
- Inventory Control
- Conflict Management
- Sales Management
- Communication Skills
- Customer Service
- Payroll
- Pricing
- Microsoft Office
Timeline
Call Center Representative
FirstEnergy
01.2024 - 08.2024
Sales Representative
T-Mobile
11.2020 - 01.2024
Sales Representative
AT&T
01.2019 - 11.2020
Store Manager
Sprint
08.2016 - 01.2019
Sales Representative
nTelos Inc
06.2013 - 08.2016
Fred W Eberle Technical School
Certificate in Computer Networking
Upshur High School
High School Diploma
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