Zachary Griffin
Clinton,Illinois
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Lines Fire Representative
State Farm
09.2020 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Calculated adjustments, premiums and refunds.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
Help desk representative Tier 2
RANDSTAD TECHNOLOGIES
10.2017 - Current
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Enter commands and observe system functioning to verify correct operations and detect errors
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Configure security settings or access permissions for groups or individuals
- Document network support activities
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Troubleshoot network or connectivity problems for users or user groups
- Create or update technical documentation for network installations or changes to existing installations
- Document help desk requests and resolutions
- Provide telephone support related to networking or connectivity issues.
State Farm Bank Representative
State Farm
11.2018 - 09.2020
- Provided advice on different bank products and financial options.
- Provided advice on different bank products and financial options.
- Supported team members in daily tasks, fostering a collaborative work environment.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Help desk representative
RANDSTAD TECHNOLOGIES
12.2016 - 09.2017
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Enter commands and observe system functioning to verify correct operations and detect errors
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Configure security settings or access permissions for groups or individuals
- Document network support activities
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Troubleshoot network or connectivity problems for users or user groups
- Create or update technical documentation for network installations or changes to existing installations
- Document help desk requests and resolutions
- Provide telephone support related to networking or connectivity issues.
Education
AAS Information/Networking Technology -
Richland Community College
Decatur, Illinois05.2016
Skills
- Customer Support
- Records Management
- Issue Research
- Business growth and retention
- Data entry proficiency
- Goal-oriented mindset
- Multitasking
Achievements Skills Abilities
Proven ability to diagnose, troubleshoot, and resolve technical problems.
Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications.
Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings.
Superior analytical and problem-solving abilities, with track record of improving operations.
Timeline
Personal Lines Fire Representative
State Farm
09.2020 - Current
State Farm Bank Representative
State Farm
11.2018 - 09.2020
Help desk representative Tier 2
RANDSTAD TECHNOLOGIES
10.2017 - Current
Help desk representative
RANDSTAD TECHNOLOGIES
12.2016 - 09.2017
AAS Information/Networking Technology -
Richland Community College
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