Zachary Gutheil
Pataskala,OH
Summary
Dedicated Front-End Department Leader well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 6 years of experience to dynamic new position.
Overview
6
6
years of professional experience
Work History
Front-End Department Leader
Kroger
03.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached associates and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw associates performance, corrected problems, and increased efficiency to maintain productivity targets.
- Defined clear targets and objectives and communicated to other Assistant Front-End Department Leaders.
- Created associates schedules to align coverage with forecasted demands.
- Handled day-to-day accounting processes to drive financial accuracy.
- Trained new associates and current associates on best practices and company procedures.
Assistant Front-End Department Leader
Kroger
12.2018 - 03.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached associates and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained associates in successful best practices to meet operational and sales targets.
- Trained new associates and current associates on best practices and company procedures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier/Money Services
Kroger
03.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Courtesy Clerk
Kroger
05.2017 - 03.2018
- Placed items into bags, boxes or other containers.
- Communicated with cashiers and customers to learn about bagging needs.
- Maintained customer satisfaction by assisting with carrying out goods.
- Provided product knowledge to help customers select best products.
- Retrieved grocery carts and baskets from lot and various site locations.
- Returned unwanted merchandise and retrieved specially requested products.
Education
High School Diploma -
Watkins Memorial High School
Pataskala, Ohio05.2019
Skills
- Cash Handling
- Front-End Supervision
- Effective Planning
- Personnel Training and Development
- Customer Service Process Improvement
- Manage Employees
Accomplishments
- Collaborated with team of other Front-End Department Leaders in the development of The Front-End Forum Group.
Timeline
Front-End Department Leader
Kroger
03.2021 - Current
Assistant Front-End Department Leader
Kroger
12.2018 - 03.2021
Cashier/Money Services
Kroger
03.2018 - 12.2018
Courtesy Clerk
Kroger
05.2017 - 03.2018
High School Diploma -
Watkins Memorial High School
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