Zachary Haefling
North Chesterfield,VA
Summary
Production Technician knowledgeable in leading teams of supervisors and associates in operations, customer service, and development. Knowledgeable in Kaizen, Gemba, and other Process Improvement Plans. Currently OSHA30, Lifeguard/Lifeguard Instructor and CPR certified. Uses strong communication skills to ensure operations run in a safe and efficient manner. Recipient of Leader of the Year, Rookie of the Year, and numerous Multi-tasking and Teamwork awards. Attended International Aquatics Safety School.
Overview
17
17
years of professional experience
Work History
Production Technician
The LEGO Group
04.2025 - Current
- Administer processes, resolve issues and recommend improvements for all production methods.
- Monitor all objectives and communicate with various teams regarding performance.
- Optimize parameters of devices for ease of production, to reduce costs or improve usability.
- Collaborate with engineers in new product introduction phases to develop and verify production changes.
- Lead and develop associates into leadership roles.
- Main support to Supervisor, Team Leads and line operators, in charge to remove roadblocks that prevent the area to achieve the goals.
- Responsible for promoting and ensuring the integrity and safety of employees through security processes and tools implemented in the organization.
- Ensure and maintain the production plan fulfillment, maximizing and optimizing resources and producing in sequence or according to the Production plan.
- Hourly tracking and report of the production lines, taking proper actions if the performance of lines is not as expected. Daily tracking of labor efficiency.
- Fills in for Production Supervisors during vacations, absence, etc. This includes all paperwork aspects of the job as well (end of shift reports, temp labor reporting, fill reports, attending meetings, communication with manager, etc.)
- Assign/coordinate Production employees to jobs in accordance with production schedules.
- Provides first line of defense, guidance, troubleshooting and supervision to keep production moving and flowing and meeting production requirements
- Comply with ISO 9000 manufacturing and production procedures and ensures that all production operators are following procedures
- Provide troubleshooting and assistance as required
- Fill-in to operate production equipment as needed.
- Support Quality and Safety investigations and incident management, implement and follow up actions ensuring compliance of Safety and Quality standards.
- Participate in local projects being the Production representative
- Implementation and Execution of 5S, problem solving and all the Continuous Improvement tools on the shopfloor
Full Time Operations Area Supervisor-Aquatics
Kings Dominion
09.2021 - 01.2025
- Ensured all duties in all locations are performed in a safe manner and by established guidelines
- Ensured development of all leadership, and park operations staff to ensure the highest level of performance is being always given
- Partnered with Department Management to identify skill/knowledge gaps and identify training needs
- Maximized the level of guest satisfaction, including excellent quality of service, and ability to resolve guest concerns
- Tested equipment daily before opening rides and/or facilities to guests
- Assisted with the loading and unloading of rides and pools to include small children and guests with disabilities
- Verified that safety restraints and belts are correctly secured before the ride is set into motion
- Recorded ride capacity and cycles
- Enforced ride restrictions and recommendations including delivering spiels and directions to guest
- Gave directions to guests regarding safety and operation of the ride
- Observed attractions for safety malfunctions/infractions while rides are in motion
- Monitored and takes action to ensure restroom, location, and midways, and back area cleanliness
- Trained in the proper use of all chemicals necessary for all park services positions
- Used special equipment to maintain parkwide cleanliness, i.e Powerwashing & Kaivac machines
- Notified appropriate OD of any equipment malfunctions or special situations
- Ensured the efficiency and staffing levels of assigned area to stay within budget guidelines
- Supervised up to 200 associates and several leadership positions
- Taught training classrooms for new hires
- Became Lifeguard and Lifeguard Instructor certified to teach lifeguard classes through Ellis and Associates
- Assisted the Maintenance Division in completing various projects, i.e Carpentry, creative services, landscaping, painting, and etc
- Participated in Halloween Haunt and Winterfest install and/or strike projects
- Provided guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving directions
- Maintained cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision
- Received perfect or exceeds audit scores through Ellis and Associates.
- Received awards in multi-tasking, teamwork, and rookie of the year.
- Attended International Aquatics Safety School
Full Time Operations Location Supervisor
Kings Dominion
05.2021 - 09.2021
- Ensured all duties in assigned ride location are performed in a safe manner and by established guidelines
- Partnered with Area Supervisors to identify skill/knowledge gaps and identify training needs
- Maximized the level of guest satisfaction, including excellent quality of service, and ability to resolve guest concerns
- Tested equipment daily before opening the ride to guests
- Tested equipment daily before opening the ride to guests including small children and guests with disabilities
- Verified that safety restraints and belts are correctly secured before the ride is set into motion
- Recorded ride capacity and cycles
- Enforced ride restrictions and recommendations including delivering spiels and directions to guests
- Gave directions to guests regarding safety and operation of the ride
- Completed Lifeguard and CPR Training
- Partnered with other Divisions to complete park projects
- Observed the ride attraction for safety malfunctions/infractions while the ride is in motion
- Notified Area Supervisor of any malfunctions or special situations
- Supervised up to 50 associates
- Recipient of the Multi-Tasking Award and Leader of the Year Award
Assistant Manufacturing/Warehouse Manager
TemperPack Technologies
02.2019 - 05.2020
- Lead a team of Warehouse Supervisors in their daily tasks
- Accurately ship outbound trucks to customers
- Properly fill out paperwork for outgoing shipments
- Virtually ship sales orders in SAP system
- Ensure that customer's products are accurately and safely loaded
- Accurately receive raw materials to the warehouse
- Verify that incoming loads physically and virtually match
- Properly fill out paperwork for incoming loads
- Virtually receive PO's in SAP system
- Safely stack and transport materials to the appropriate location
- Effectively manage the timesheets of warehouse staffing
- Organize and maintain inventory and storage areas
- Prepare and maintain paperwork for incoming/outgoing drivers
- Maintain cleanliness and organization of warehouse office area
- Lead in monthly inventory counts
Manufacturing Supervisor
TemperPack Technologies
04.2018 - 02.2019
- Manages human and material resources to meet production goals
- Sets up production lines
- Responsible for productivity expectations
- Prepares and maintains production reports
- Monitors headcounts for optimal production output
- Manages the safety and cleanliness of the production area
- Delegates cleaning responsibilities to hourly temporary workers
- Ensures all workers within area of responsibility are wearing PPE
- Coaches unsafe behaviors of production workers
- Responsible for the quality of manufactured products
- Monitors production lines to ensure products are produced to customer specifications
- Coaches production workers on food safe production and adherence to GMP's
Store Supervisor
Lidl
02.2017 - 04.2018
- Communicate directly with customers and fulfill customer needs like processing customer returns or retrieving requested products
- Monitor the checkout process within stores including self-checkout terminals
- Perform cleaning tasks on the salesfloor, warehouse, and restrooms
- Bake goods and maintain presentation of bakery products within our bakery
- Work in the Produce department by ensuring proper presentation, performing freshness checks, and maintaining a clean area
- Maintain the organization, presentation, freshness, and cleanliness in the Chiller, Freezer, and Non-Food
- Assist store management with various tasks
- Responsible for goods-in and goods-out processing
- Responsible for supervising and managing store staff
- Responsible for scheduling tasks for team members on shift
- Responsible for opening and closing the store
- Responsible for ordering
- Supervise and direct a team of one or more employees
- ServSafe Certified
Training and Development Specialist
Peapod
08.2016 - 12.2016
- Train incoming new hires in the daily functions of the operation
- Create Training programs to make the onboarding experience flow without problems
- Assist in the daily operation by supervising the Inbound, Outbound, and Quality Control Functions
Trainer
Amazon
04.2015 - 08.2016
- Analyzed each department's training needs and developed new training programs based on the analysis
- Presented training information via role playing, simulations and team exercises
- Mentored team members to succeed and advance within the department and company
- Supervised an average of five training specialists in each department
- Created effective training course objectives, course content and all materials
- Delivered training material to diverse audiences
- Led trainings for up to 160 employees on a weekly basis
- Oversaw the scheduling of ambassadors on a weekly basis
- Trained all three new trainers that joined the team after peak season
Process Assistant-Inbound Dock
Amazon
02.2013 - 04.2015
- Supervise 20+ Inbound Dock associates off peak and up to 60+ dock associates during peak as well as managing 4 Ambassadors all responsible for fulfilling customer orders
- Review daily workflow forecasts to determine staffing and productivity requirements to meet customer experience goals and throughput metrics
- Partner with other Production Supervisor and Area Managers to balance labor ensuring that the area is operating at a balanced and efficient shift while meeting all goals
- Manage the performance of full-time and temporary associates through employee engagement and data analysis
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Conduct accident investigations and root cause analysis for work related injuries and near miss incidents
- Proactively identify and lead process improvement initiatives and use lean tools
- Use PDCA to lead process improvement
- Participate in and lead continuous improvement Project events to effectively improve processes resulting in increased productivity and decreased cost
Process Assistant-Pack
Amazon
09.2012 - 02.2013
- Supervise 70+ outbound pack associates off peak and up to 250 pack associates during peak as well as managing 4 Ambassadors all responsible for fulfilling customer orders
- Review daily workflow forecasts to determine staffing and productivity requirements to meet customer experience goals and throughput metrics
- Partner with other Production Supervisors and Area Managers to balance labor ensuring that the area is operating at a balanced and efficient shift while meeting all goals
- Manage the performance of full-time and temporary associates through employee engagement and data analysis
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Conduct accident investigations and root cause analysis for work related injuries and near miss incidents
- Proactively identify and lead process improvement initiatives and use lean tools
- Use PDCA to lead process improvement
- Participate in and lead continuous improvement Project events to effectively improve processes resulting in increased productivity and decreased cost
Rides Supervisor
Kings Dominion
07.2008 - 08.2012
- In charge of up to 50 associates and up to three rides at a time
- Created schedules and helped associates with personal growth and development
- Worked closely with Area Managers to operate whole areas of the park
- Wrote and revised safety manuals
- Trained associates on how to safely operate the rides
- Promoted numerous employees into assistant supervisor and supervisor roles
Education
High School Diploma - General Education
Thomas Dale High School
Chester, VA06.2010
Associate of Science -
Bowling Green State University
Bowling Green, OH05-2025
Bachelor's of Technical And Applied Studies - Business
Bowling Green State Univeristy
Bowling Green, OH12-2026
Skills
- Training and Development
- Communication
- Management
- Production management
- Inventory control
- Directing workers
- Employee performance management
- Team management
- Lifeguard Training
- TWI Certified
- Continuous Improvement
Timeline
Production Technician
The LEGO Group
04.2025 - Current
Full Time Operations Area Supervisor-Aquatics
Kings Dominion
09.2021 - 01.2025
Full Time Operations Location Supervisor
Kings Dominion
05.2021 - 09.2021
Assistant Manufacturing/Warehouse Manager
TemperPack Technologies
02.2019 - 05.2020
Manufacturing Supervisor
TemperPack Technologies
04.2018 - 02.2019
Store Supervisor
Lidl
02.2017 - 04.2018
Training and Development Specialist
Peapod
08.2016 - 12.2016
Trainer
Amazon
04.2015 - 08.2016
Process Assistant-Inbound Dock
Amazon
02.2013 - 04.2015
Process Assistant-Pack
Amazon
09.2012 - 02.2013
Rides Supervisor
Kings Dominion
07.2008 - 08.2012
High School Diploma - General Education
Thomas Dale High School
Associate of Science -
Bowling Green State University
Bachelor's of Technical And Applied Studies - Business
Bowling Green State Univeristy