Zachary Hamdani
Plantation,FL
Summary
With 5+ years of Norwegian Cruise Line work experience, I am a knowledgeable representative with a comprehensive background in customer service and client relations. I have been recognized for resolving guests' issues and improving customer satisfaction, as well as demonstrating the ability to foster positive client interactions and maintain high service standards.
Overview
8
8
years of professional experience
Work History
Shore Excursions Representative
Norwegian Cruise Line
06.2025 - Current
- Assisted guests by recommending and booking shore excursions tailored to their interests, physical abilities, and budget
- Delivered personalized customer service through phone consultations, ensuring high guest satisfaction
- Coordinated private vehicle arrangements and customized group tours to meet special requests
- Researched and provided accurate, detailed information about destinations, excursions, and cultural highlights
- Maintained up-to-date knowledge of all excursions, tour operators, and local guidelines to ensure safe, high-quality guest experiences
Personal Cruise Consultant
Norwegian Cruise Line
06.2020 - 05.2025
- Promoted sales to direct consumers by initiating calls, acting on leads and/or prospects to identify travel needs, present/explain company products and make travel recommendations
- Established and maintained quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations while achieving sales goals and following up with consumers as necessary
- Acquired in depth industry and company knowledge to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and other elements such as stateroom upgrades, onboard credits, and other shipboard amenities
Food and Beverage Attendant
Hilton Garden Inn
05.2019 - 08.2019
- Built professional relationships with guests and provided exceptional customer service
- Maintained, stocked, and displayed food according to company policy
- Relayed and prepared food and beverage orders using safe food handling techniques
- Solved issues in a timely manner pertaining to guest satisfaction
Food Runner
Red Rose Pizzeria
05.2018 - 08.2018
- Coordinated with restaurant staff to achieve, and improve upon high level customer satisfaction at a high-end restaurant
- Succeeded and thrived in a fast paced, high stress work environment
- Communicated orders to the kitchen staff and ensured that all orders were accurate and on time
- Built and maintained relationships with regular customers by learning and remembering preferences
Equipment Delivery and Setup
K.E.C. Party Rentals
05.2017 - 08.2017
- Completed checklist inspections to ensure all delivery equipment was loaded and unloaded
- Operated manual and mechanical equipment in a safe manner
- Responsible for filing legal paperwork with customers
Education
Bachelor of Science - Business Administration, Management
Nova Southeastern University
Fort Lauderdale, Florida05.2020
Skills
Sales & Business Development
Relationship Management
Communication & Presentation
Planning & Adaptability
Timeline
Shore Excursions Representative
Norwegian Cruise Line
06.2025 - Current
Personal Cruise Consultant
Norwegian Cruise Line
06.2020 - 05.2025
Food and Beverage Attendant
Hilton Garden Inn
05.2019 - 08.2019
Food Runner
Red Rose Pizzeria
05.2018 - 08.2018
Equipment Delivery and Setup
K.E.C. Party Rentals
05.2017 - 08.2017
Bachelor of Science - Business Administration, Management
Nova Southeastern University
Relevant Experience
Nova Southeastern University Aquatics - Lifeguard
Fort Lauderdale, Florida
January 2019 – March 2020
- Enforced guests' adherence to pool guidelines and rules in a professional manner
- Performed rescues in the event of drowning or swimming accidents
- Administered first aid and CPR in response to life threatening situations
Gio's Pizzeria and Lounge - Delivery Driver
Hampden, Massachusetts
April 2016 – August 2016
- Ensured all steps of the food delivery process were carried out without issue: reviewed orders, loaded vehicles, prepared/delivered food, collected payment, performed maintenance work, and operated a POS system
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