Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Harness

Chicago,IL

Summary

Dynamic hospitality professional with proven expertise in drink preparation techniques and exceptional customer service proficiency, honed across roles at Lodge Management Group and other notable venues. Excelled in suggestive selling and handling difficult customers, significantly enhancing customer satisfaction and loyalty. Demonstrated strong multitasking abilities and a robust work ethic, contributing to team success and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender/Server/Barback

Lodge Management Group
12.2024 - Current
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender-server

Olive Garden - Darden Restaurants
09.2023 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server/Bartender

Wings Etc
06.2023 - 09.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Cultivated warm relationships with regular customers.

Server

The Junction
08.2019 - 05.2023
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Bachelor of Arts - Acting

Northern Illinois University
DeKalb, IL
05-2023

Skills

  • Suggestive selling

  • Customer service proficiency

  • Patience and tolerance

  • Strong multitasking

  • Alcohol awareness

  • Handling difficult customers

  • Drink preparation techniques

  • Classic cocktails

  • Memory retention

  • Strong work ethic

Certification

  • Food Handler's Card or Permit - Various State Health Departments.
  • Responsible Beverage Service Training (RBST) - Various State Agencies.
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Bartender/Server/Barback

Lodge Management Group
12.2024 - Current

Bartender-server

Olive Garden - Darden Restaurants
09.2023 - 09.2024

Server/Bartender

Wings Etc
06.2023 - 09.2024

Server

The Junction
08.2019 - 05.2023

Bachelor of Arts - Acting

Northern Illinois University

Similar Profiles

CREATE PROFILE
Zachary Harness