Zachary Harris
Greenville,NC
Overview
10
10
years of professional experience
Work History
Head of Sales/Assistant Brewer
Pitt Street Brewing Company
09.2019 - Current
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Used CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Met with clients and educated on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to boost client satisfaction.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Developed and implemented strategies to increase sales and improve customer service.
- Maintained up-to-date knowledge of products and services offered to customers.
- Expanded knowledge of industry best practices by attending workshops, seminars and networking events within the craft beer community.
- Assisted in recipe development, resulting in the creation of popular seasonal brews.
- Ensured consistent product quality by carefully following standard operating procedures during all stages of brewing.
- Contributed to brewery growth through participation in local events and festivals.
- Enhanced beer quality by monitoring fermentation processes and conducting regular taste tests.
- Improved safety standards by closely adhering to proper chemical handling techniques during sanitization tasks.
- Demonstrated commitment to continuous improvement through ongoing professional development and skill-building opportunities.
- Collaborated with head brewer to develop new recipes and improve existing products based on customer feedback.
- Assisted with packaging operations, ensuring that finished products met both visual and functional quality standards before shipping to distributors or customers directly.
- Promoted brewery visibility by representing the company at trade shows, conferences, and other industry events.
- Read temperature, flow, and other meters and documented information.
Pest Control Technician
Quality Pest Control
02.2019 - 09.2019
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Custodian
A&B Cleaning Service
Greenville , NC
06.2014 - 05.2020
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bertie High School
Windsor, NCSkills
- Key account growth
- Sales operations
- CRM proficiency
- Territory Management
- Relationship Building
- Client Relationship Management
- Sales operation
- Sales process
- Key Account Management
- Sales processes
- Lead Generation
- Sales Reporting
- B to B sales
- Direct Sales
- Positive and upbeat
- Prospecting skills
- Account Management
- CRM Software
- Order Management
Timeline
Head of Sales/Assistant Brewer
Pitt Street Brewing Company
09.2019 - Current
Pest Control Technician
Quality Pest Control
02.2019 - 09.2019
Custodian
A&B Cleaning Service
06.2014 - 05.2020
Bertie High School
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