Ashley Guest
Beaverton,OR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Bakery Team Leader
Whole Foods Market
02.2017 - Current
- February 2017 started out as lead cake decorator for the downtown location
- Tasks included filling out inventory sheets, maintaining proper food safety handling procedures, proper food dating, fulfilling custom special orders, maintaining full cake display as well as producing frozen backstock
- March 2018 was promoted to Bakery order writer
- Tasks included but not limited to maintaining order guides, purchasing equipment and product for the department, receiving and organization, creating and maintaining inventory sheets
- Was a crucial team member of the first Bakery team in the Pacific Northwest Whole Foods to become Store Process certified
- January 2020 promoted to Bakery Associate team leader of the Hollywood Location
- Helped lead the team to become the second location in PN to become Store Process certified
- In this role I mastered roles of making production log sheets for all venues, producing schedules and e-posting them, successfully interviewing and hiring processes, counting inventory monthly, conducting yearly job dialogues and performance reviews, deep diving into previous year's sales and shrink to predict sales for upcoming holidays
- January 2022 promoted to Bakery Team Leader of the Tigard location
- In a 3 month period boosted sales of the Bakery team and higher percentage of Store sales than ever seen since the location opened and split to become a singular team instead of combined team with Prepared Foods
- I currently run a team that has the highest Coffee/Juice bar sales in all of Oregon, second place in Bakery sales for Oregon and am seen as the leading example Bakery department for all of PN region
- I am asked by Whole Foods Regional team on a consistent basis to travel to help train at other locations
- I am currently on a 'Next Level Squad' group organized by Bakery Regional that help elevate our abilities to be able to one day work and apply for corporate positions
General Manager/cake Decorator
Baskin-Robbins
01.2008 - 02.2017
- Managing, with daily travel between, 4 stores in San Diego county: Solana Beach, Tierrasanta, 4s Commons, and Plaza Bonita
- Hiring and interviewing scoopers, cake decorators, and all new employees
- Organizing and implementing training courses for new employees
- Educating new employees about daily operations, company policies, and philosophies
- Facilitate the process of new employees coming into the company and ensure they always have a shift leader or manager to assist during initial training phases
- Maintain records of all employee behavior and performances
- Give rewards or punishments along with written reports when necessary
- Make sure all employees are aware and prepared for anything that may come up
- This includes making myself available anytime a store is open
- Keeping inventory & stock at each store
- Consulting with owner about ordering new products and ensuring our stores are stocked with everything our customers want
- Predicting trends - Ordering the best selling ice creams for each location
- Freeform custom cake decorating at the 3 Northern stores
- Resolving all conflicts and customer service issues, employee and customer complaints; Focusing on communication and developing positive relationships with employees and customers
- Maintaining and cleaning freezers, soft serve machines, blenders, ice machines, waffle makers and all related equipment to manufacturer's standards and legal requirements
- Proficient with current POS system
- Responsible for daily deposits and all banking for each store
- Responsible for monthly ROR assessments for 3 stores
- Oversee all GSS reviews and take corrective actions to ensure highest customer satisfaction
- Collaborate in the process of Southwest Traders inventory for three stores
- Ensure employee training in MSDS, bodily fluid, food safety knowledge and testing
- Training employees in importance of sampling, up-selling, enthusiastic and positive attitudes in the work place
- Review marketing materials and collaborate with owner on new ideas to improve existing customer relations or create new growth
- Decorate stores and make sure they are always in pristine condition
- Update stores seasonally
- Planning, preparing, and going on site for catering events
Head Chocolatier
www.chocolatefantasies.com
02.2005 - 05.2006
- Fulfilling custom and standard chocolate orders within a timely manner
- Responsible for Quality Control on every piece of chocolate leaving our doors
- Using freeform artistic abilities to fulfill all custom chocolate orders
- Keep an accurate inventory of all stock, including foods, molds, and all necessary equipment and accessories
- Responsible for cleanliness and sanitation
Server & Hostess
Edie's Diner
05.2002 - 01.2004
- Greet & Seat Customers
- Answer phones, handle general restaurant office duties
- Also knew every recipe and allergic contents
- Handled all customer service & satisfaction
- Prepared and plated dishes, maintaining quality control on the pass
- Maintained overall restaurant cleanliness and sanitation
Education
Associates - Chocolate and Sugar Sculpture Technique
California School Of Culinary Arts
Pasadena, CA01.2005
Skills
- Exceptional communicator
- Effective listener
- Collaborative
- Problem-solving
- Creativity
- Enthusiasm
- Positive working environment
- Goal-driven
- Motivating
- Coaching
- Teaching
- Training
- Instructing
- Relationship building
- Interpersonal skills
- Hard-working
- Commitment to excellence
- Dependable
- Responsible
- Energetic
- Positive attitude
- Physical stamina
- Computer savvy
- Knowledge of Microsoft Office
Timeline
Bakery Team Leader
Whole Foods Market
02.2017 - Current
General Manager/cake Decorator
Baskin-Robbins
01.2008 - 02.2017
Head Chocolatier
www.chocolatefantasies.com
02.2005 - 05.2006
Server & Hostess
Edie's Diner
05.2002 - 01.2004
Associates - Chocolate and Sugar Sculpture Technique
California School Of Culinary Arts
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