Open To Work
Zachary Hawkins
Metro Richmond Zoo
Henrico,VA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programs
4
years of professional experience
Detail-oriented and organized individual with a solid background in customer service and event coordination. Proven ability to streamline operations and enhance sales through effective communication and critical thinking skills.
Work History
Zoo Crew Member
11 Months- Facilitated efficient inventory management to ensure availability of necessary supplies for seamless daily operations.
- Engaged visitors at zoo entrance to highlight attractions and special events, resulting in increased ticket sales.
- Facilitated effective responses to emergencies, engaging with zookeepers and management to address welfare concerns for both guests and animals.
- Conducted immersive tours of a large animal yard, effectively utilizing a train ride vehicle to captivate and inform visitors.
Theater Ambassador
2 Years 6 Months- Interacted with guests to offer timely information and assistance, ensuring a positive experience throughout the park.
- Implemented training initiatives for new ambassadors, focusing on operational procedures and effective customer interaction techniques.
- Facilitated collaboration among team members to streamline event and activity coordination.
- Directed crowd management strategies during high-traffic times to enhance visitor safety and streamline access.
- Applied effective upselling strategies to boost reserved seating ticket sales while ensuring customer satisfaction.
Cashier
8 Months- Executed customer transaction processing with precision and efficiency utilizing point-of-sale system.
- Delivered exceptional customer service by resolving inquiries and enhancing client satisfaction.
- Ensured a tidy and organized front counter and dining area to enhance customer experience.
- Guided new cashiers through comprehensive training on operational protocols and effective customer engagement strategies.
- Executed balanced cash drawer operations to uphold financial accuracy and integrity.
Education
Associate of Applied Science - Computer Science
- Awarded Presidential Award for Academic Excellence in both Astronomy and Government courses.
Bachelor of Science - Biology
High School Diploma
Skills
Customer interaction
Sales enhancement
Employee onboarding
New staff training
Multitasking organization
Digital technology use
Critical thinking
Problem resolution
Interpersonal support
Supportive interpersonal skills
Timeline
Zoo Crew Member
Metro Richmond Zoo
09.2025 - CurrentRead More
Theater Ambassador
Busch Gardens Williamsburg
07.2023 - 01.2026Read More
Cashier
Arby's Restaurant
08.2022 - 04.2023Read More
Virginia Commonwealth University
Bachelor of Science from Biology
Read More
J. Sargeant Reynolds Community College
Associate of Applied Science from Computer Science
Read More
Code RVA Reginal High School
High School Diploma
Read More