Zachary Headland
Dublin,CA
Summary
Dynamic leader with a proven track record at Rag & Bone, enhancing store profitability by over 10% through innovative merchandising standards and strategic marketing. Excelled in operations management and personnel development, demonstrating expertise in retail inventory management and fostering a sales-driven team culture. Achieved significant shrink reduction, showcasing strong analytical and team-building skills.
Overview
13
13
years of professional experience
Work History
Store Manager
Rag & Bone
Livermore, CA
08.2018 - 06.2024
- Managed a $2.9 million store, the most profitable outlet store in division
- Processed high levels of inventory with accuracy to protect against loss
- Beat plan and LY by 10% in first year
- Created an outreach plan to increase local traffic to make up for lack of tourists
- Partnered with Corporate to create new merchandising standards to increase sales
- Conducted visits with the VP and corporate partners
- Recruited and hired a sales driven team
- Ensured that client outreach was top priority to ensure 20% proactive business
- Partnered with mall management and corporate marketing to initiate new marketing strategies
Multi-Unit Manager
Rag & Bone
10.2020 - 08.2021
- Managed our Fillmore St and Livermore Outlet concurrently
- Staffed the Fillmore location post-pandemic
- Conducted pre-sales for upcoming promos
- Plan events with marketing to increase sales
- Ensure all alterations were accurate and completed in a timely manner
- Also, traveled to the San Jose and Las Vegas market as well
Store Manager
Elie Tahari
Livermore, CA
06.2016 - 08.2018
- Managed a $1.6 million store
- Exceeding 2017 Target by 10% and LY by 25%
- Built a strong personal clientele base that generated sales +28% 2016-year end sales
- Coached and developed staff on selling and client relations to meet monthly sales goals
- Conducted monthly staff meetings and reviews
- Executed visual directives to company standard
- Hosted VIP shopping events in store and worked with mall management to increase brand visibility
- Recruited and hired results driven staff with no turnover in 2017
- Communicated with corporate partners on a weekly basis
- Controlled inventory with almost 0% shrink
Store Manager
Wet Seal
Berkeley/Pleasanton, CA
01.2011 - 06.2016
- Managed a $2 million store
- Managed a team of 15-25 associates and managers
- Traveled within my district to recruit, train and execute visual directives
- Analyzed weekly reports to come in line with payroll, profit & loss, asset protection and allocation
- Targeted Selection trained in order to recruit, hire and train a team
- Ran the only store in the Northern California district to flat to 2015 LY sales
- Lowered shrink losses in Berkeley location by 2% and Pleasanton location by 4%
- Conducted corporate visits with Regional Manager and CEO
- In charge of all visual and marketing placement in store
- Created weekly schedules to impact business and drive sales
Education
A.S. - Audio Recording and Technology: Music Business, Music Business Law
Chabot College
12.2014
Skills
- ChatGPT
- AI
- MS Word
- Excel
- Outlook
- Teams
- Adobe Photoshop
- Employee retention strategies
- Expense tracking
- Retail inventory management
- Sales analysis
- Inventory management
- Store operations
- Promotional planning
- Operational budgeting
- Store operations oversight
- Personnel development
- Operations management
- Payroll management
- Product merchandising
Timeline
Multi-Unit Manager
Rag & Bone
10.2020 - 08.2021
Store Manager
Rag & Bone
08.2018 - 06.2024
Store Manager
Elie Tahari
06.2016 - 08.2018
Store Manager
Wet Seal
01.2011 - 06.2016
A.S. - Audio Recording and Technology: Music Business, Music Business Law
Chabot College