Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Zachary Helbig

Zachary Helbig

San Marcos,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales Manager

Ion Solar
02.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Police Officer

Fort Lupton Police Department
01.2015 - 02.2021
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas to prevent and detect roadway crimes.

Education

Bachelor of Science - Criminal Justice Administration

University of Phoenix
Tempe, AZ
09.2023

Skills

  • Revenue Forecasting
  • Performance Management
  • Pipeline Management
  • Client Relationship Management
  • Solution Selling
  • Staff Management
  • Sales Team Training
  • Account Management
  • Sales Tracking
  • Sales Reporting
  • Lead Generation
  • Sales Operation
  • Business Planning
  • Sales Planning
  • Strategic Planning
  • Relationship Building
  • Analytical Problem Solver
  • Team Oversight
  • Sales Operations
  • Sales Presentations

Timeline

Sales Manager

Ion Solar
02.2021 - Current

Police Officer

Fort Lupton Police Department
01.2015 - 02.2021

Bachelor of Science - Criminal Justice Administration

University of Phoenix

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Zachary Helbig