Zachary Henderson
Marshall
Summary
An accomplished Owner Operator who is a
personable and resourceful individual with strong organizational skills and positive, upbeat attitude. Familiar with essential business operations and financial management, possessing strong problem-solving and decision-making abilities. Capable of driving successful outcomes and fostering growth to enhance business performance.
Overview
39
39
years of professional experience
Work History
Owner Operator
Henderson Lawn Service
01.1986 - Current
- Led strategic planning meetings to align team objectives with organizational goals.
- Identified market trends by conducting regular competitor analysis.
- Implemented cost-control measures for increased profitability.
- Fostered collaboration among team members for improved operational efficiency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Child Protective Services Investigator
Department of Human Services
09.2014 - 02.2015
- Assessed potential foster placements for suitability, ensuring secure environments for children in need of temporary care arrangements.
- Provided critical support during crisis situations involving child abuse or neglect allegations, offering immediate assistance to both children and caregivers.
- Testified in court hearings as an expert witness, providing essential information for legal decision-making processes.
- Enhanced communication with families by providing clear explanations of investigation processes and outcomes.
Manager
EZ Money Loan Services
04.2007 - 09.2014
- Implemented training programs for enhanced employee skills.
- Conducted performance evaluations to identify areas for employee growth.
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Enterprise Rent-A-Car
01.1997 - 05.2007
- Implemented training programs for enhanced employee skills.
- Conducted performance evaluations to identify areas for employee growth.
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Accomplished multiple tasks within established timeframes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Bachelor of Science - Cognitive Psychology
University of Phoenix
Dallas08-2014
Associate of Applied Science - Business Management
Kilgore College
Kilgore, TX05-1989
Skills
- Operations management
- Documentation and reporting
- Business planning
- Personnel management
- Business operations management
- Budget development
- Strong work ethic
- Dependable and reliable
- Decision-making
- Customer service
Timeline
Child Protective Services Investigator
Department of Human Services
09.2014 - 02.2015
Manager
EZ Money Loan Services
04.2007 - 09.2014
Manager
Enterprise Rent-A-Car
01.1997 - 05.2007
Owner Operator
Henderson Lawn Service
01.1986 - Current
Bachelor of Science - Cognitive Psychology
University of Phoenix
Associate of Applied Science - Business Management
Kilgore College
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