Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Hernandez-Deshais

Richmond,TX

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Team Leader

Whataburger
03.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Assisted in recruitment to build team of top performers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.

Driver

UPI Builders
08.2024 - 02.2025
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Obtained signatures from customers upon delivery of goods.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Reduced delivery times with careful planning and route optimization.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Team Member

Firehouse Subs
10.2021 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Operated register to process payments and collect cash payment for order totals.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted with inventory counts and stocking of merchandise.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Monitored and verified merchandise for proper prices and labels.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Developed marketing materials to promote in-store events and special promotions.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Facilitated team training sessions, improving overall performance and knowledge of best practices.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Contributed to store's online presence by updating website and social media platforms with current promotions.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Participated in community events, strengthening store's local engagement and reputation.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Increased sales through effective product placements and persuasive communication skills.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained database systems to track and analyze operational data.

Education

High School Diploma -

Lamar Consolidated High School
Richmond, TX
05-2021

Skills

  • Problem-solving
  • Team supervision
  • Team building
  • Team motivation
  • Client service
  • People management
  • Performance improvement
  • Complex Problem-solving
  • Goal setting
  • Documentation and reporting
  • Staff education and training
  • Cash handling
  • Technical support
  • Attention to detail
  • SMART goals
  • Account management
  • Influencing skills
  • Expectation setting
  • Giving constructive feedback
  • Call center operations
  • Safety
  • Strategic planning
  • Employee training
  • Risk management
  • Deadline management
  • Workflow management
  • Loss prevention
  • Leadership
  • Multitasking
  • Organizational skills
  • Self-motivation
  • Time management
  • Time management abilities
  • Problem-solving abilities
  • Multitasking Abilities
  • Decision-making
  • Effective communication
  • Idea development and brainstorming
  • Reliability
  • Task prioritization
  • Continuous improvement
  • Active listening
  • Data analysis
  • Process analysis
  • Adaptability
  • Professionalism
  • Interpersonal communication
  • Teamwork and collaboration
  • Work Planning and Prioritization
  • Work planning
  • Leading team meetings
  • Relationship building
  • Coaching and mentoring
  • Quality improvement
  • Employee evaluation
  • Client support
  • Daily workflow improvement
  • Conflict resolution
  • Staff training
  • Issue resolution
  • Key performance indicators
  • Performance evaluations
  • Mentoring
  • Overseeing daily activities
  • Complaint resolution
  • Evaluating employee work
  • Shift scheduling
  • Sales expertise
  • Coaching
  • Analytical thinking
  • Flexible schedule
  • Feedback delivery
  • SOP adherence
  • Process improvement
  • Onboarding and orientation
  • Safety processes and procedures
  • Overtime management
  • Team Check-ins
  • Service level agreements
  • Meeting facilitation
  • Lean manufacturing
  • Telemarketing expertise
  • Verbal and written communication
  • Client communication
  • Task delegation
  • Change management
  • Team assessment
  • Self motivation
  • Problem-solving aptitude
  • Analytical skills
  • Team collaboration
  • Excellent communication
  • Audit reporting
  • Project planning
  • Adaptability and flexibility
  • Interpersonal skills
  • Written communication
  • Quantitative skills

Timeline

Driver

UPI Builders
08.2024 - 02.2025

Team Leader

Whataburger
03.2022 - Current

Team Member

Firehouse Subs
10.2021 - 03.2022

High School Diploma -

Lamar Consolidated High School
Zachary Hernandez-Deshais