Hi, I’m
Zachary Hicks
Summary
Ambitious and dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
4
years of professional experience
Work History
East Pass Seafood & Oyster House
FOH Manager
11.2022 - Current
Job overview
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Utilized my vision by changing a few interior design choices and implemented marketing tactics to further promote the company via social media
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed staff schedules and maintained adequate coverage for all shifts.
Jimmy John's Gourmet Sandwiches
Assistant General Manager
03.2022 - 10.2022
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained new employees on proper protocols and customer service standards.
Margaritaville
Server
05.2022 - 09.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Walk On's Sports Bistreaux
Server Shift Leader
01.2020 - 10.2021
Job overview
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Tallahassee Community College, Tallahassee, FL
from Cognitive Psychology
Skills
- Anticipating Problems
- Guest Satisfaction
- Guest Inquiries
- Menu Memorization
- Performance Goals
- Food Costs
- Staff Management
- Sales Promotion
- Managing Deliveries
Timeline
FOH Manager
East Pass Seafood & Oyster House
11.2022 - Current
Server
Margaritaville
05.2022 - 09.2022
Assistant General Manager
Jimmy John's Gourmet Sandwiches
03.2022 - 10.2022
Server Shift Leader
Walk On's Sports Bistreaux
01.2020 - 10.2021
Tallahassee Community College
from Cognitive Psychology
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