Zachary Hoggs
Kennesaw,GA
Summary
Customer-driven installation technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning, and scheduling. Skilled at modifying existing systems. Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to the challenges of each work assignment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Installation Technician
Madison Telecommunications
Marietta, USA
02.2024 - Current
- Safely and quickly travel to customer homes using company vehicle
- Installed cable boxes.
- Installed Internet modems.
- Ran cable lines from taps to homes.
- Troubleshooting internet and television issues quickly and accurately
- Testing connection and signal strength.
- Ensure that installs were up to Comcast specifications.
- Completed scheduled appointments on time to drive quality service.
- Provided technical support for customers onsite or remotely via telephone or email.
- Maintained accurate documentation of installation activities.
Executive Housekeeper
Holiday Inn
Acworth, USA
02.2023 - 12.2023
- Managed the housekeeper's daily activities.
- Keeping track of inventory for the kitchen, laundry, and housekeepers.
- Making sure every room and area of the hotel is up to standards for guests, as far as cleanliness is concerned.
- Daily reports to keep track of who cleans which room on what days.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Conducted daily walk-throughs and inspections of guest rooms and public spaces.
- Provided guidance to staff members in resolving customer complaints in a timely manner.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Resolved customer complaints promptly and professionally.
Telecommunications Installer
KGPCo
Atlanta, USA
06.2021 - 10.2022
- Install and mount server bays, connect power, run fiber optics, cable splicing, etc.
- Installed and repaired distribution racks and cables.
- Ensured compliance with safety regulations during the installation process.
- Installed new servers, switches and other equipment in the data center following best practices.
- Worked with other technicians as part of a team on large projects.
- Laid out cabling plans and ran through buildings to desired locations.
- Pulled lines to proper tension for safety and durability of installation work.
Maintenance Technician Assistant
Horseshoe Bend Country Club
Alpharetta, USA
03.2018 - 06.2021
- Assisting in the repair, maintenance, and upkeep of club facilities
- This includes a/c units, refrigeration systems, water fixtures and roofing
- Also dealt with minor grounds keeping
- Trash duty, leaf blowing, power washing, polishing and staining wood surfaces, removing debris, etc
Crew Trainer/Manager in Training
McDonald's
Acworth, USA
08.2010 - 05.2017
- Trained new employees in all restaurant positions.
- Coached crew members in problem solving skills when faced with challenging customer interactions.
- Explained goals and expectations required of trainees.
- Coordinated with management to identify training needs and opportunities.
- Ensured that all crew members were up-to-date on current promotions, menu items, pricing.
Education
Some college - Computer science
Kennesaw State University
Kennesaw, GASkills
- Time Management
- Computer hardware
- Cash Register
- Hotel experience
- Windows
- Chat GPT
- Cash handling
- Computer networking
- VoIP
- Time Management
- Customer communication
- Internet troubleshooting
- Cable installation
- Signal testing
- Technical support
- Time management
- Problem solving
- Telecommunications
- Team Leader
- Electrical wiring
- Excel
- Word
- Janitorial experience
- Microsoft Office
- Driving
- Customer service
- Troubleshooting
- Cabling
- Mac OS X
- Low voltage
- Operating Systems
- Cleaning
- Data center experience
Certification
Driver's License, 09/12, 09/26
Google IT Support, 02/23/25
Microsoft IT Support Specialist, 03/11/25
References
References available upon request.
Timeline
Installation Technician
Madison Telecommunications
02.2024 - Current
Executive Housekeeper
Holiday Inn
02.2023 - 12.2023
Telecommunications Installer
KGPCo
06.2021 - 10.2022
Maintenance Technician Assistant
Horseshoe Bend Country Club
03.2018 - 06.2021
Crew Trainer/Manager in Training
McDonald's
08.2010 - 05.2017
Some college - Computer science
Kennesaw State University
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