Zachary Holman
MEAD
Summary
Dynamic Auto Care Center Manager at Walmart with a proven track record in relationship building and customer engagement. Skilled in performing repairs and adept at de-escalation techniques, I fostered a high-performing team environment, enhancing productivity and service quality while ensuring environmental compliance. Committed to operational excellence and employee development.
Overview
13
13
years of professional experience
Work History
Auto Care Center Manager
Walmart
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked along side lower-level employees to better understand the work that is being done, and to build trust from my employees.
Online Pickup Manager
Walmart
01.2023 - 01.2024
- Managed the online pickup department in the store.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Team Lead
Walmart
12.2022 - 01.2023
- Managed operations on the grocery side of the store not including fresh food.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
Department Manager
Walmart
01.2019 - 12.2022
- Managed the over the counter pharmacy area.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed in-stock of inventory and help customers find items they needed.
- Planned seasonally appropriate displays of merchandise.
- Made and executed shrink plans for my department.
Department Manager
Walmart
01.2018 - 01.2019
- Operated the home goods department in the store.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Deli Clerk
Walmart
01.2016 - 01.2018
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Stocking Associate
Walmart
07.2012 - 01.2016
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Answered queries and concerns and assisted customers with product selections.
Education
High School Diploma -
Millard West High School
Omaha, NESkills
- Skilled in performing simple repair tasks
- Punctuality and reliability
- Environmental compliance
- Relationship building
- Adaptive team player
- Adaptability and flexibility
- De-escalation techniques
- Customer engagement
Timeline
Auto Care Center Manager
Walmart
01.2024 - Current
Online Pickup Manager
Walmart
01.2023 - 01.2024
Team Lead
Walmart
12.2022 - 01.2023
Department Manager
Walmart
01.2019 - 12.2022
Department Manager
Walmart
01.2018 - 01.2019
Deli Clerk
Walmart
01.2016 - 01.2018
Stocking Associate
Walmart
07.2012 - 01.2016
High School Diploma -
Millard West High School