Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Homer

GLENDALE,AZ

Summary

Goal-oriented financial consultant with forward-thinking and resilient mindset. Accurate, honest and detail-oriented in handling monies. Bringing over 10 years of experience working to help clients reach financial stability. Provides customers with targeted financial advice, service options and product recommendations to serve debt management needs.


Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Debt Consultant

Pacific Debt Inc
03.2023 - Current
  • Reduced client debt by negotiating settlements and restructuring payment plans.
  • Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
  • Streamlined client communication processes for increased efficiency in case management.
  • Enhanced team productivity by providing ongoing training and support to junior debt consultants.
  • Fostered strong relationships with clients, leading to high satisfaction levels and referrals.
  • Developed tailored strategies, effectively resolving complex client cases involving bankruptcy or litigation threats.
  • Mentored new hires in the intricacies of debt consultation, instilling confidence in their ability to deliver exceptional service to clients.
  • Assisted management in devising data-driven strategies by maintaining accurate records of client cases and outcomes achieved.
  • Promoted a positive work environment among colleagues by sharing knowledge, resources, and expertise when needed for collective success as a team.
  • Ensured compliance with industry regulations and company policies while serving clients'' best interests.

Debt Consultant

Freedom Debt Relief (Achieve)
10.2016 - 03.2023
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Answered over 20 customer communications per day via telephone, email and web chat.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Calculated clients' available monthly income to meet debt obligations.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Improved clients'' financial situations through comprehensive debt analysis and customized action plans.

Business Consultant

Wells Fargo
03.2015 - 10.2016
  • B2B Sales & Consulting
  • Here I made outbound calls as well as take inbound calls from business clients who are interested in either starting merchant services for their business or transitioning from their current provider to Wells Fargo for merchant processing
  • The position requires hard work for monthly goals, being consistently available for high valued business clients, as well as professionalism as I work with business owners and corporate executives.
  • Reduced costs by identifying inefficiencies in client businesses and proposing targeted solutions.
  • Streamlined payment processing for clients, resulting in improved efficiency and cost savings.
  • Boosted client retention rates through regular follow-ups and addressing concerns promptly.

Travel Agent

CheapCaribbean.com
11.2011 - 03.2015
  • After working shortly at Direct Alliance I transitioned to working at cheapcaribbean.com where I had the opportunity to double my pay and get into an industry that always interested me.
  • I was in the 2nd training class the call center had for the phoenix office and have helped train new hire classes (when needed) as well as I was personally selected by the CEO to go on a business venture to Dominican Republic to host business meetings regarding the culture of the company as well as ideas and plans for improvement in various aspects of the business.
  • During that venture I helped design a new pay structure that has helped the company raise profit margins by 8% within 1 quarter of launching the new compensation plan
  • As far as the day-to-day work I was a travel agent for the company that took inbound calls from customers looking to make vacations or needing assistance on where to go with their budgets
  • I worked for CheapCaribbean for 3.5 years and was consistently top 3 sales agents in the company and 1 year went 10 out of 12 months as the number 1 agent that brought the most profit in f any rep in the office.
  • Helped customers with passport and visa applications.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Collaborated with colleagues to create and promote special travel packages.

Business Advisor

Direct Alliance
08.2011 - 11.2011
  • One of the nations biggest marketing and out-sourcing companies for many of the fortune 500 businesses around the world
  • What I did here was reach out to AT&T business customers and become a business advisor for their company’s wireless accounts
  • The sales for this job came with upgrading phones and adding additional lines as well as selling 2+ year contracts, however the most important objective in this role was to build a customer base with exceptional service to get residual business from my clients
  • This was all out-bound dialing and introducing myself over the phone to big business clients, which gave me the confidence to talk and sell to anybody as I was working with company owners and executives at the age of 19.

Sales Associate

On-Site Satellite
05.2009 - 08.2011
  • Sales, Marketing, Book-keeping, I worked as a Dish-Network and DirecTV sales agent in Arizona’s number one retail store
  • I did just about everything in the office from in-bound and outbound calls, to door to door sales, as well as running booths at home-shows around the valley
  • When it came to my abilities to sell here I would consider my abilities as consistent
  • Even though I was the youngest and newest member of the sales team I still was number one in sales just about every month
  • Not only was I successful here in sales but I also did the bookkeeping for this business as well as maintenance and searched out for marketing routes in which I helped boost sales to numbers that store had not had since 04-05 by recommending various marketing routes that all ended up creating a successful return.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Associate of Science -

Glendale Community College Glendale, Glendale Community College
05.2012

GED - General Education

Mountain ridge high school
2010

Skills

  • Account Closing
  • Customer Interaction
  • Past Due Account Management
  • Strategic Financial Planning
  • Consumer Protection
  • Credit Application Review
  • Effective Customer Communication
  • Customer Retention
  • Professional Relationships
  • Customer Inquiries
  • Income Assessments
  • Financial Counseling
  • Overcoming Objections
  • 4 Years Work From Home Experience
  • Training Program Development
  • Pipeline Management
  • Business Development

Timeline

Debt Consultant

Pacific Debt Inc
03.2023 - Current

Debt Consultant

Freedom Debt Relief (Achieve)
10.2016 - 03.2023

Business Consultant

Wells Fargo
03.2015 - 10.2016

Travel Agent

CheapCaribbean.com
11.2011 - 03.2015

Business Advisor

Direct Alliance
08.2011 - 11.2011

Sales Associate

On-Site Satellite
05.2009 - 08.2011

Associate of Science -

Glendale Community College Glendale, Glendale Community College

GED - General Education

Mountain ridge high school

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