ZACHARY HOUX-BOGUE
Danville
Summary
Dynamic Sales Development Representative with a proven track record at Fuel Sales Academy, excelling in cold calling and customer relationship building. Adept at CRM management and strategic thinking, I consistently generated new leads and enhanced client engagement, contributing to a robust sales pipeline and improved outreach effectiveness.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
Fuel Sales Academy
10.2025 - Current
- Conducted outbound prospecting to generate new business leads.
- Engaged potential clients through email and phone outreach strategies.
- Assisted in managing CRM database to track sales activities and customer interactions.
- Collaborated with sales team to identify target markets and refine messaging.
- Developed and maintained strong relationships with prospects to enhance engagement.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Researched industry trends to inform outreach strategies and improve effectiveness.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Customer Service Representative
GEICO
03.2025 - 09.2025
- Assisted customers with inquiries and policy changes, ensuring a high level of service quality.
- Utilized company software to manage customer accounts and process transactions efficiently.
- Resolved customer complaints by identifying issues and providing effective solutions promptly.
- Collaborated with team members to improve customer service protocols and enhance overall satisfaction.
- Educated customers on insurance products and services, increasing product knowledge and engagement.
Cook
At Home Senior Living
09.2024 - 03.2025
- Prepared nutritious meals following dietary guidelines for senior residents.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure timely meal service delivery.
- Assisted in menu planning, incorporating resident preferences and nutritional needs.
- Operated kitchen equipment safely and efficiently, adhering to safety protocols.
- Managed inventory by tracking food supplies and minimizing waste.
- Adapted recipes to accommodate special dietary restrictions for residents' health requirements.
Assistant Manager
Zaxbys
03.2024 - 09.2024
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Provided training and support to new staff, fostering a collaborative work environment.
- Monitored inventory levels, assisting in procurement decisions to meet operational needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Supervisor
Bath and Body Works
11.2021 - 11.2023
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Implemented visual merchandising strategies, enhancing product displays for customer engagement.
- Resolved customer inquiries and complaints, ensuring high satisfaction through effective communication.
- Coordinated staff schedules, ensuring adequate coverage for optimal store operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Produce Service Clerk
Reasors
04.2019 - 08.2020
- Assisted customers with product inquiries and purchases to enhance overall shopping experience.
- Maintained cleanliness and organization of merchandise displays to promote a welcoming store environment.
- Collaborated with team members to restock all produce displays promptly, ensuring product availability for customers.
- Handled shipment of fresh produce each morning to ensure proper quality and all items were accounted for.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2016
Skills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
- CRM management
- Objection handling
- Email outreach
- Strategic thinking
- CRM tracking
- Salesforce proficiency
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Cleaning and organization
- Food handling
- Food preparation
Timeline
Sales Development Representative
Fuel Sales Academy
10.2025 - Current
Customer Service Representative
GEICO
03.2025 - 09.2025
Cook
At Home Senior Living
09.2024 - 03.2025
Assistant Manager
Zaxbys
03.2024 - 09.2024
Supervisor
Bath and Body Works
11.2021 - 11.2023
Produce Service Clerk
Reasors
04.2019 - 08.2020
High School Diploma -
Broken Arrow High School