Zachary Hudson
Crypto onboarding specialist
Falmouth,ma
Summary
Dynamic professional with expertise in crypto wallet management and client education, honed at Cryptic Freedom. Proven ability to adapt and excel in fast-paced environments, leveraging strong communication and problem-solving skills. Successfully increased customer retention by implementing strategic follow-up processes, enhancing client satisfaction and driving repeat business.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Crypto Business Development
Cryptic Freedom
11.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Expertly facilitated the creation and setup of diverse crypto wallets
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented & educated clients on critical security measures
- Provided step-by-step guidance on decentralized and centralized exchange functions.
- Educated individuals on various crypto earning opportunities and investment strategies:
- Developed client proficiency in market analysis, including understanding chart patterns and indicators using TradingView for informed decision-making
- Cryptocurrency Wallet Management
- Customized Consultations, Needs Assessment
New and Used Car Salesperson /Car Lot Attendant
Tracy Volkswagen
09.2023 - 02.2024
- Greeted and assisted customers entering the showroom to create a professional sales environment
- Answered questions about new and used vehicles, performance, and application processes
- Built rapport with potential customers and maintained an up-to-date customer database
- Presented vehicles through test drives, demonstrations, and dealership walk-throughs
- Leveraged negotiation skills to carry out the sales process while ensuring customer satisfaction
- Took photos of inventory and uploaded them to the system for social media
- Assisted with customer shuttling, salted entryways during snow days, and restocked the coffee station
- Rearranged and moved vehicles as needed to support dealership operations
- Developed strong customer relationships through personalized vehicle presentations and effective communication.
- Facilitated negotiation processes to ensure favorable outcomes for both customers and dealership objectives.
- Collaborated with finance department to streamline financing options for clients, enhancing customer satisfaction.
- Implemented follow-up strategies that increased customer retention and repeat business significantly.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Dog Daycare Attendant
Dogs for Better Lives
06.2022 - 07.2023
- Supervised daily activities of dogs, ensuring safety and well-being in a dynamic environment.
- Implemented structured play sessions, promoting socialization among pets and enhancing overall daycare experience.
- Maintained clean and organized facility, adhering to health and safety regulations for animal care.
- Monitored dog behavior, identifying signs of distress or aggression to prevent incidents and ensure harmony.
- assisted with grooming
- Administering Medications
- scheduling appointments
- receptionist
- kennel technician
- Trained new staff on proper handling techniques and operational procedures to enhance team efficiency and care quality.
- Evaluated daycare operations regularly, proposing improvements that enhanced service delivery and client satisfaction.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
Lead Guest Service Associate
Garretts Family Market
01.2021 - 03.2022
- Supervised daily operations, ensuring high standards of guest satisfaction and service excellence.
- Trained and mentored new associates on customer service protocols and store policies.
- Implemented process improvements to enhance efficiency in guest interactions and transactions.
- Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
- Participated in regular team meetings focused on continuous improvement initiatives within the department.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Delivered exceptional service to customers through active engagement and effective listening
- Answered multi-line telephone and provided information to patrons
- Closed the store, handled bank safety deposits, and completed lottery counts
- Managed cashier duties, invoices, and paperwork with vendors
- Filled in as assistant store manager
- Prepared daily records of sales and balanced register drawers
- Cleaned parking areas, restrooms, and equipment
- Refilled the ATM
Laborer
Hoxie Landscape
05.2019 - 12.2020
- Operated landscaping equipment to enhance project efficiency and maintain safety standards.
- Assisted with planting, pruning, and maintaining various plant species to ensure optimal growth.
- Collaborated with team members to execute landscape designs according to specifications and timelines.
- Maintained tools and equipment, ensuring peak performance and readiness for daily tasks.
- Truck driver
- Fertilized and seeded
Education
High School Diploma -
Falmouth High School
Falmouth, MANo Degree - Aviation Maintenance Technician
National Aviation Academy
Bedford, MACertificate of Technical Studies - Welding
Penobscot Jobs Corps Center
Penobscot, ME04-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
- Crypto wallet management
- Blockchain transaction management
- Client education and guidance
- customized client solutions
- Adaptability
- Crypto account troubleshooting
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Blockchain Technology and Cryptocurrency
- Personal Development and Self-Improvement
Timeline
New and Used Car Salesperson /Car Lot Attendant
Tracy Volkswagen
09.2023 - 02.2024
Dog Daycare Attendant
Dogs for Better Lives
06.2022 - 07.2023
Lead Guest Service Associate
Garretts Family Market
01.2021 - 03.2022
Crypto Business Development
Cryptic Freedom
11.2020 - Current
Laborer
Hoxie Landscape
05.2019 - 12.2020
High School Diploma -
Falmouth High School
No Degree - Aviation Maintenance Technician
National Aviation Academy
Certificate of Technical Studies - Welding
Penobscot Jobs Corps Center