Zachary Hutsell
Greenville,NC
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
4
4
years of professional experience
Work History
Collections Agent
Furniture Fair
06.2023 - Current
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to of customers with extremely past due accounts to recover lost revenue.
- Maintained collection goal on over 300 accounts.
Office Manager
Furniture Fair
08.2022 - Current
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Coached several new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
BoomTown Furniture
01.2021 - 08.2022
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
Education
Business Management
Coastal Carolina Community College
Jacksonville, NCSkills
- Credit adjustments
- Fair debt practices
- Skip Tracing
- Repayment plan structuring
- Customer Service
- POS Systems
- Cash Handling
- Drawer balancing
Additional Information
Cash Handling and Drawer Balancing Expertise
- Proficient in accurately handling cash transactions, including sales, refunds, and exchanges.
- Skilled in maintaining and balancing cash drawers, ensuring accuracy and accountability.
- Strong attention to detail to detect and rectify discrepancies promptly.
- Demonstrated ability to manage high-volume cash operations efficiently.
- Reliable in adhering to company policies and procedures for financial transactions.
Timeline
Collections Agent
Furniture Fair
06.2023 - Current
Office Manager
Furniture Fair
08.2022 - Current
Sales Associate
BoomTown Furniture
01.2021 - 08.2022
Business Management
Coastal Carolina Community College
Similar Profiles
Gregory HarrisGregory Harris
Product Technician at Furniture FairProduct Technician at Furniture Fair
Gary BryantGary Bryant
Sales Associate at Furniture FairSales Associate at Furniture Fair
Christian HebenstreitChristian Hebenstreit
Furniture Mover at Furniture FairFurniture Mover at Furniture Fair