Zachary Jackson
Santa Maria,CA
Summary
Qualified Office Manager with strong background in office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Hotel Front Desk Agent
Coto Investments, INC
04.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Office Manager
Watt Electric, INC
04.2024 - 04.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Facilitated communication between clients, vendors, and internal departments to resolve complex problems quickly.
Office Manager
RF Ventures, INC
12.2019 - 09.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Increased sales revenue by developing and implementing effective sales strategies.
- Optimized organizational systems for payments collections, AP/AR, deposits and record keeping
Multi-Line Insurance Agent
State Farm Insurance
12.2009 - 04.2019
- Mentored new agents in sales techniques, product knowledge, and agency operations for successful career development.
- Resolved complex claims issues promptly, working closely with adjusters and claimants to achieve fair settlements.
- Implemented marketing initiatives that increased brand visibility within the local community and generated new business leads.
- Maximized sales opportunities by cross-selling and upselling various insurance products and services.
Education
Bachelor of Science - Economics
University of Santa Barbara
Santa Barbara, CA05-2015
Skills
- Originality and Creative
- Multitasking and Organization
- Interpersonal Communication
- Customer Service
- Computer skills
- Goals and performance
Timeline
Hotel Front Desk Agent
Coto Investments, INC
04.2024 - Current
Office Manager
Watt Electric, INC
04.2024 - 04.2025
Office Manager
RF Ventures, INC
12.2019 - 09.2023
Multi-Line Insurance Agent
State Farm Insurance
12.2009 - 04.2019
Bachelor of Science - Economics
University of Santa Barbara
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