Zachary Jackson
Temple,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pest Control Technician
G&G Exterminating Services
11.2024 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Drove to customer residences and places of business to inspect for pests.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
Delivery Driver
Papa John's Pizza
10.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated Oven and prepped/ Boxed orders for delivery.
- Cleaned store at closing hours for fast start next opening.
Plant Supervisor
Goodyear Tire & Rubber
09.2022 - 10.2024
- Supervised day-to-day functions of plant.
- Coached employees on company standards and efficiency.
- Led safety meetings and promoted adherence to company policies for a safer working environment for all employees involved in the plant operation activities.
- Reduced downtime through proactive maintenance scheduling and timely repairs on machinery.
- Enhanced safety standards by conducting regular inspections, enforcing strict compliance with regulations, and providing ongoing training to staff.
- Continuously updated knowledge of industry best practices, trends, and technologies to keep the plant operating at peak performance and maintain a competitive edge in the market.
- Monitored safety practices and made changes or recommendations.
- Boosted employee morale with open communication, recognition of achievements, and opportunities for professional development.
- Developed comprehensive preventive maintenance programs that significantly extended the life of critical machinery components while minimizing repair expenses.
- Supervised a team of technicians, fostering a positive work environment that encouraged collaboration and continuous improvement.
- Conducted root cause analyses to identify areas of potential improvement in plant operations, leading to increased productivity.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Assistant General Manager
Papa John's Pizza
01.2023 - 11.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
General Manager
Zaxby's Restaurant
04.2021 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Area Manager of Operations
Amazon
07.2016 - 08.2022
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Supported audit procedures to check all procedures, processes and work standards.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Recognized, documented and advised on removal of hazards.
- Developed safety training procedures and authored manuals for distribution to staff members.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
Pest Control Technician
Northwest Exterminating
03.2021 - 06.2022
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Inspected commercial and residential buildings and structures for pest issues.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations.
Installer
Comcast, Xfinity
12.2015 - 06.2017
- Calibrated and monitored devices following installation
- Resolved an average of 10 technical inquiries each day
- Programmed and troubleshot devices following installation
- Recommended system-level hardware and software installations
- Ran cables and connected receivers
- Repaired malfunctioning system components
- Attached electrical and telephone wiring to properly connect components
- Terminated UTP cables and fiber optic cables
- Operated tools, equipment and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Fed cables through access holes, roof spaces and cavity walls
- Positioned and terminated cables, wires and strapping
- Drilled holes for wiring in wall studs, joists, ceilings and floors
- Consulted with operators of construction equipment regarding machinery adjustments
- Entered manholes to cut lines for installations
- Tested UTP copper and fiber cabling
- Diagnosed and repaired hardware, software and system issues
- Completed logs and reports according to established policies and procedures
- Evaluated and validated claims and submitted service reports to support claims
- Trained customers on proper operation of consumables such as rock drilling tools, ground reinforcement products and grinding equipment
- Delivered and set up computers, copiers and other ESI-related equipment.
Account Manager
J.W. Business Accusations
05.2016 - 01.2017
- Drove and grew sales for Direct TV and At&T Uverse
- Delivered exceptional account service to strengthen customer loyalty
- Supervised 10 account managers
- Answered customers' questions about products prices, availability, uses and credit terms
- Averaged a 4-6 daily sales 24 weekly
- Trained sales teams on educational products at seminars and special events
- Executed and lead State to State travel and sales including states such as, Mississippi, Kentucky,
- Texas, Florida, Tennessee, Carolina, Alabama, Georgia
- Ranked #4 on the top 10 weekly sales for the region
- Upsold add-on services to existing customers.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Department Manager
Walmart Supermarket
04.2014 - 05.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Master of Science - Computer Software Engineering
Clayton State University
2017
MBA - Business Management
Clayton State University
2015
Skills
- Product Inspection
- Schematics
- Equipment Operation
- Safety Procedures
- Time Management
- Attention to Detail
- Worksite Inspection
- Machinery Installation
- Forklift Operation
- Customer Service
- Vehicle Inspection
- Microsoft office Suite
- Coding
- Operations Management
- Preventive Maintenance
- Team Training
- Materials Inspection
- Waste Reduction
- OSHA safety trained
Certification
- OSHA Certified
- CompTIA Certification
- Microsoft Office Specialist (MOS) Certification
- Agricultural Plant Pest Control License – For those specializing in agricultural pest management, issued by the state's department of agriculture.
- Forklift Safety and Operator Training Certification - Occupational Safety and Health Administration (OSHA).
Timeline
Pest Control Technician
G&G Exterminating Services
11.2024 - Current
Assistant General Manager
Papa John's Pizza
01.2023 - 11.2023
Plant Supervisor
Goodyear Tire & Rubber
09.2022 - 10.2024
General Manager
Zaxby's Restaurant
04.2021 - 10.2022
Pest Control Technician
Northwest Exterminating
03.2021 - 06.2022
Delivery Driver
Papa John's Pizza
10.2018 - Current
Area Manager of Operations
Amazon
07.2016 - 08.2022
Account Manager
J.W. Business Accusations
05.2016 - 01.2017
Installer
Comcast, Xfinity
12.2015 - 06.2017
Department Manager
Walmart Supermarket
04.2014 - 05.2016
MBA - Business Management
Clayton State University
Master of Science - Computer Software Engineering
Clayton State University
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