Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
65
Zachary Jacob

Zachary Jacob

Victoria

Summary

Service Associate known for having great organizational skills. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excels in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Resourceful Team Trainer known for high productivity and efficient task completion. Skilled in developing comprehensive training, implementing effective coaching strategies, and managing team dynamics to enhance performance. Excels in communication, leadership, and problem-solving, ensuring seamless operations and team cohesion.

Overview

2
2
years of professional experience
3
3

Certifications

Work History

Guest Advocate / Team Trainer

Target
Victoria
03.2024 - Current
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Identified opportunities for improvement in operational processes.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Assisted other departments when needed to maintain efficient operations.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Resolved customer complaints in a professional manner.
  • Processed online orders using point-of-sale systems.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Answered customer inquiries regarding store policies and procedures.
  • Identified training needs for team members, and instructed with training sessions.
  • Assisted in training new staff members on store procedures and policies.
  • Sold over 350,0000 in sales

Retail Sales Associate

Finish Line
Victoria
02.2023 - 04.2024
  • Provided comprehensive product information and addressed customer inquiries.
  • Demonstrated product features to enhance customer understanding.
  • Assisted in training new employees on equipment usage and safety protocols.
  • Tracked inventory levels and restocked items as necessary.
  • Organized displays to attract customers and promote sales effectively.
  • Maintained cleanliness of work environment through regular cleaning activities.
  • Processed transactions efficiently while delivering exceptional customer service.
  • Promoted special offers and assisted customers in selecting suitable products.

Education

High School Diploma -

Victoria West High School
Victoria, TX
05-2025

Skills

  • Customer service and sales proficiency
  • Employee training and development
  • Stress management and conflict resolution
  • Team building and collaboration
  • Cash handling and financial transactions
  • Event planning and coordination
  • Flexible scheduling and adaptability
  • Attention to detail
  • Problem-solving and critical thinking
  • Multitasking and prioritization

Certification

  • Certified in Entrepreneurship and Small business
  • Certified in Adobe photoshop and Adobe Illustrator

Accomplishments

  • Received the highest award in the local level for my 3d art piece
  • Was awarded employee of the month for several different months

References

References available upon request.

Timeline

Guest Advocate / Team Trainer

Target
03.2024 - Current

Retail Sales Associate

Finish Line
02.2023 - 04.2024

High School Diploma -

Victoria West High School

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