Zachary James
Corpus Christi,TX
Summary
Driven Office Administrator/Car Sales Consultant with a proven track record at F&B Auto, enhancing customer satisfaction and streamlining administrative processes. Expert in office administration and customer engagement, demonstrated through effective problem resolution and multitasking abilities. Achieved significant improvements in client service and operational efficiency by leveraging strong verbal communication and time management skills.
Overview
6
6
years of professional experience
Work History
Office Administrator/Car Sales Consultant
F&B Auto
10.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Contact Lens
Doctor Mcintyre And Assosciates
05.2019 - 04.2021
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Conducted thorough contact lens trainings with first-time wearers, resulting in increased patient comfort and successful adaptation to new lenses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Conducted thorough contact lens fittings, ensuring proper fit and comfort for patients while minimizing complications.
- Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
- Educated patients about proper contact lens care, visual hygiene and safety.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
Wardrobe Consultant
Tailored Brands Inc.
07.2018 - 04.2019
- Empowered clients by teaching them the principles of personal style, promoting self-expression through fashion choices.
- Conducted comprehensive closet audits, removing outdated or ill-fitting items to create a more functional wardrobe space.
- Enhanced client satisfaction by providing personalized shopping experiences tailored to individual needs and preferences.
Education
GED -
W.B Ray Highschool
Corpus Christi, TX06.2018
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Customer Engagement
- Verbal Communication
- Bookkeeping
- Telephone reception
- Document Scanning
- Inbound phone call handling
- Problem Resolution
Timeline
Office Administrator/Car Sales Consultant
F&B Auto
10.2022 - Current
Contact Lens
Doctor Mcintyre And Assosciates
05.2019 - 04.2021
Wardrobe Consultant
Tailored Brands Inc.
07.2018 - 04.2019
GED -
W.B Ray Highschool
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