Zachary Jensen

- Oversaw daily operations of other associates, delegated tasks, and trained new staff.
- Assisted management with enforcing all TopGolf rules and standards through coaching associates.
- Maintained fast pace turn times in between guest visits, while maintaining cleanliness and organization.
- Built genuine connections with frequent visitors.
- Worked shifts up to 17 hours long.
- Handled guest complaints with ease from extensive knowledge and experience in management.

- Connected with every guest on a nightly basis, and kept management engagement above par at all times.
- Built relationships with frequent visitors.
- Obtained extensive knowledge of POS system Focus.

- Maintained venue cleanliness standards throughout shift for all departments.
- Give Venue tours to customers looking to host an event with TopGolf.
- Responsible for sending out communication to 150+ employees on a weekly basis.
- Oversaw closing responsibilities and checked, on average 20 employees, that their work stations were stocked and up to cleanliness pars at the end of every night.
- Took on an additional role assisting salary management with inventory, including: invoices, reconciling, and ordering.
- Assisted scheduling for 30 employees.
- Relocated to help short-staffed venues.

- Set up events, from decor to buffets, for guest counts ranging from 8-300 guests.

- Maintained communication with kitchen team to review buffet orders and times, to ensure event runs smoothly.

- Responsible for communicating to the event point of contact an overview of the schedule and pricing for their event.
- Delegated tasks with event team during set up and break down for events.

- Kept shared event storage space organized.
- Gave in-depth post-event reports to inform our Sales Team of any issues or positive feedback received.

- Served high customer volumes during special events, nights, and weekends.

- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

- Kept bar presentable and well-stocked to meet customer needs.

- Followed alcohol awareness procedures for preventing excessive guest intoxication.

- Built genuine connections with frequent visitors.
- Worked with POS system to place orders, manage bills, and handle complimentary items.

- Maintained fast pace turn times in between guest visits, while maintaining cleanliness and organization.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked shifts up to 17 hours long.
- Ensured all guests are familiar with Topgolf safety rules
- Help guest navigate through game system and answer any questions they might have.

- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.

- Took 50lb rolls of carpet padding straight off of the line, loading them in a truck in an orderly manner according to each order.

- Helped troubleshoot issues on the line.

- Withstood the heat for 12 hours a day (4pm-4am)