Zachary J. Konnie
Macomb
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Accustomed to change, and able to adapt efficiently in any circumstance
Overview
15
15
years of professional experience
Work History
VIP Team Manager
FanDuel
08.2022 - Current
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
VIP Account Manager - Sportsbook
FanDuel
04.2021 - Current
- Grew book of clients to 350 in 6 months
- Generated VIP revenue of $20M monthly
- Coordinate relationships with local teams regarding tickets and suites
- Assisted in company wide events and activations
- Bridged relationship between online customers and retail property
- Work with Compliance and MGCB regarding Responsible Gaming
Player Development Manager
MOTOR CITY CASINO HOTEL
08.2018 - 04.2021
- Oversee Ticket allocation, distribution and invoices for 300 events
- Plan and execute all monthly promotions on gaming floor
- Manage $4 Million annual budget for VIP Services department
- Mediate with local union employees on all department grievances
- Coordinate over 200 on and off property events
- Manage on-property product specialists regarding all MCCH promotions and giveaways
- Work with MCCH Compliance and MGCB monthly audits of Player Development
Player Development Supervisor
MOTOR CITY CASINO HOTEL
02.2017 - 08.2018
- Manage Club Metro clerks and day to day Player Development duties
- Plan and execute all monthly promotions on gaming floor
- Manage $4 Million annual budget for VIP Services department
- Manage on-property product specialists regarding all MCCH promotions and giveaways
Event & Promotions Coordinator
MOTOR CITY CASINO HOTEL
02.2015 - 02.2017
- Plan and execute all monthly promotions on gaming floor
- Manage $4 Million annual budget for Promotions department
- Coordinate over 25 on and off property events
- Manage on-property product specialists regarding all MCCH promotions and giveaways
- Assist in creative and digital marketing process on social media and website
Event Marketing Coordinator
DETROIT RED WINGS
08.2013 - 02.2015
- Plan and coordinate over 100 events such as 50 corporate sponsor appearances and 50 viewing parties
- Coordinated Execution of 2013 Winterfestival/Fan Zone/ and Winter Classic
- Manage School Assembly Program at over 400 schools
- Sold over 10,000 tickets and raised over $500,000 in ticket revenue through fundraising program
- Maintain Budget for 2013-14 season in event marketing department
Event Marketing Assistant
DETROIT RED WINGS
05.2010 - 08.2013
- Assist in the planning and execution of all special events related to Detroit Red Wings Marketing efforts including but not limited to: The School Assembly Program, away game viewing parties, player appearances, season ticket holder events, Hockey Fest, Sports Fest, Fan Day at the Joe etc.
- Assist in the coordination and execution of the Detroit Red Wings School Assembly Program, which is a grass-roots effort to raise awareness of the sport of hockey along with living a healthy lifestyle in grades K-5 across the state of Michigan.
- Handle daily Event Marketing business such as writing press releases and maintain the website for our Event Marketing Department.
- Assist with creating new activation ideas for our Corporate Partners.
Education
Bachelor of Arts - Sports Administration, Marketing
CENTRAL MICHIGAN UNIVERSITY
Mount Pleasant, MI12.2010
Skills
- Cross-functional teams leadership
- Loyalty cultivation
- Gaming regulations
- Employee relations
- Customer complaint resolution
- Interpersonal communication
- Legal compliance
- Partnership development
- Staff development
- Relationship building
Timeline
VIP Team Manager
FanDuel
08.2022 - Current
VIP Account Manager - Sportsbook
FanDuel
04.2021 - Current
Player Development Manager
MOTOR CITY CASINO HOTEL
08.2018 - 04.2021
Player Development Supervisor
MOTOR CITY CASINO HOTEL
02.2017 - 08.2018
Event & Promotions Coordinator
MOTOR CITY CASINO HOTEL
02.2015 - 02.2017
Event Marketing Coordinator
DETROIT RED WINGS
08.2013 - 02.2015
Event Marketing Assistant
DETROIT RED WINGS
05.2010 - 08.2013
Bachelor of Arts - Sports Administration, Marketing
CENTRAL MICHIGAN UNIVERSITY
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