Summary

Overview

Work History

Education

Skills

Affiliations

Languages

Accomplishments

Certification

References

Timeline

Zachary Johnson

Anchorage,Alaska

Summary

Client-oriented individual bringing expertise in various wines, spirits, beer, and capability to knowledgeably share product details with customers. Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

years of professional experience

Certification

Work History

Liquor Store Manager

Party Time Liquors

Anchorage , Alaska

2022.11 - 2023.12

Implemented successful business strategies to increase revenue and target new markets.
Assisted in developing marketing strategies to increase sales and profitability of the store.
Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
Conducted regular walkthroughs of the store premises to ensure safety standards are met.
Operated cash register accurately to process customer payments.
Answered questions from callers and in-store guests to offer information and promote products.
Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Cleaned and restocked aisles through shifts to maintain customer-ready store.
Managed pricing structure for items within assigned departments according to corporate guidelines.
Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
Participated in monthly inventory counts, verifying accuracy of records against physical count results.
Forecasted customer demand to set prices or credit terms for goods or services.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, trained and supervised new employees in accordance with company policies.
Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Resolved customer complaints in a professional manner, escalating issues when necessary.
Ensured compliance with all applicable laws and regulations related to the sale of liquor.
Ensured proper maintenance of equipment such as POS systems, scales, refrigerators and freezers.
Mitigated business risks by working closely with staff members and assessing performance.
Created effective business plans to focus strategic decisions on long-term objectives.
Formed and sustained strategic relationships with clients.
Delegated work to staff, setting priorities and goals.
Organized merchandise displays to attract customers' attention while maximizing space utilization.
Implemented effective loss prevention measures to reduce shrinkage.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Analyzed inventory data to determine trends in sales and customer preferences.
Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
Took payment for purchases by cash, credit, debit and provided correct change.
Provided feedback on product performance and suggested changes in ordering procedures based on sales analysis.
Minimized product loss with proper rotation and handling of bottles, cans and cases.
Inspired customers to try new items by educating on wines and store promotions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Displayed strong telephone etiquette, effectively handling difficult calls.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed day-to-day duties accurately and efficiently.
Achieved cost-savings by developing functional solutions to problems.
Maintained updated knowledge through continuing education and advanced training.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Identified needs of customers promptly and efficiently.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Bagged or packaged purchases and wrapped gifts.
Ensured proper security measures were taken when handling cash transactions.
Answered store and merchandise questions and led customers to wanted items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Placed special orders or called other stores to find desired items.
Assisted customers with loading purchased items into vehicles.
Monitored shoplifting activity within the store premises.
Watched for and recognized security risks and thefts to prevent or handle situations.
Received deliveries from vendors and verified accuracy of order against invoice.

Meat Cutter

Sprouts Farmer Market

Powder Springs , GA

2017.03 - 2018.10

Monitored employee use of machinery mincers, slicers and sausage fillers.
Assisted customers with selecting cuts of meat based on their individual needs.
Used skewers and twine to shape, lace and tie roasts.
Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
Sharpened knives on daily basis for optimal use and longevity.
Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
Inspected and stored meat upon delivery by verifying compliance with company quality standards.
Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in the retail market.
Prepared special orders from customers that required specific cuts or trimming techniques.
Offered meaningful advice to customers regarding meat preservation and cooking methods.
Accepted and examined quality and correctness of daily meat deliveries.
Restocked butcher paper rolls onto spindles located around the work area.
Stocked display cases with freshly cut meats according to merchandising standards.
Complied with federal, state and local sanitation regulations and department procedures.
Evaluated meat temperatures for safety and quality and kept detailed records of heat statuses.
Weighed meats for sale at the service counter or pre-packaged for sale in the retail market.
Disposed of expired meats in accordance with food safety regulations.
Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
Assisted other departments within the store when needed during peak business times.
Kept detailed records of meat cuts for accurate inventories.
Followed emergency procedures in event of workplace accidents.
Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
Provided assistance in training new employees in proper use of meat cutting tools.
Arranged cut meat and products in display case for customer viewing and selection.
Educated customers on meat choices and preparation methods to increase sales.
Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.
Referenced approved recipes and production standards to achieve ideal serving temperatures and standard portion control.
Used sizing guidelines to cut meat products and arrange pieces in trays.
Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
Operated wrapping machines to package meats for sale in the store or for customers' orders.
Cleaned meat preparation counters and butcher knives to avoid cross contamination.
Cut, trimmed and grinded meats to prepare for cooking form.
Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
Properly stored meat to decrease waste and increase product freshness span.
Engaged in suggestive selling and other sales techniques via in-store intercom and one-on-one customer contact.
Processed beef, pork and bison for freezer storage.
Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
Followed all safety procedures when handling sharp knives and other cutting tools.
Cut, wrapped, weighed and labeled orders for customers.
Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
Filled daily specialized requests and completed wholesale orders.
Rotated stock on shelves so that older items were used first while maintaining freshness of product.
Checked expiration dates on packages of meat prior to stocking them on shelves or counters.
Implemented suggestive selling techniques for less desirable cuts to maximize profits and clear inventory.
Weighed, labeled and priced variety of cuts of meat for on-demand selections.
Cut meat efficiently by breaking product down into sub-primal and retail cuts.
Received and inspected incoming shipments of fresh and frozen meats to ensure product quality.
Sliced cooked hams, corned beef, bacon and sausage products by hand or with electric slicers.
Answered customer questions about specific products and cut meats to specifications.
Ordered supplies necessary to maintain inventory levels in accordance with department needs.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Understood and followed oral and written directions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Achieved cost-savings by developing functional solutions to problems.
Collaborated with others to discuss new opportunities.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Maintained updated knowledge through continuing education and advanced training.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Displayed strong telephone etiquette, effectively handling difficult calls.

Meat Clerk

Publix Super Markets Inc

Powder Springs , GA

2016.09 - 2017.03

Labeled items correctly so they could be easily identified by customers.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Reviewed dates on product labels to take appropriate action.
Maintained product knowledge to respond to customer questions and make suggestions.
Organized backroom storage areas according to company policies.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Assembled and served meals according to specific guest requirements.
Practiced sanitation procedures by maintaining clean and neat work area.
Scrubbed and polished counters to remove debris and food.
Ensured all meat products were properly labeled according to health regulations.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
Stocked shelves with fresh meat products.
Performed variety of tasks to enhance customer shopping experience.
Assessed food for freshness before stocking cases or rotating products.
Checked products for temperature and expiration dates to maintain consumer safety.
Monitored temperatures of freezers and refrigerators to maintain food safety standards.
Maintained safe food handling practices to prevent germ spread.
Weighed, priced, and wrapped meats before placing them in display cases.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Performed daily cleaning duties in the work area including sanitizing cutting boards and utensils.
Finished trims on steaks, roasts and chops to prepare for traying.
Offered product samples to help customers discover new items or products inquired about.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Followed approved procedures for receiving, weighing and breaking down products.
Rotated stock to ensure quality control.
Tailored orders to address customer allergies and gluten concerns.
Checked expiration dates on product packages to ensure freshness and quality standards were met.
Assisted customers with special requests or complaints regarding their purchases.
Created attractive displays of merchandise that would draw customer attention.
Reported out-of-stock products to appropriate personnel.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Used slicers and other department equipment to prepare cuts of meat for customers.
Directed patrons to restrooms and other amenities within facility.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Prepared customer orders in a timely manner.
Trimmed, cut, and packaged meats for sale in retail cases.
Provided friendly customer service by answering questions about available products.
Kept detailed track of inventories and restocked products in cold storage units.
Followed proper sanitation procedures when handling raw meats.
Adhered to safety guidelines when handling sharp knives and other equipment used in the preparation of meats.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Planned and completed group projects, working smoothly with others.
Maintained updated knowledge through continuing education and advanced training.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated with others to discuss new opportunities.
Assisted with customer requests and answered questions to improve satisfaction.
Achieved cost-savings by developing functional solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked with cross-functional teams to achieve goals.
Recognized by management for providing exceptional customer service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Understood and followed oral and written directions.

Grocery Replenishment Specialist

Publix Super Markets Inc

Powder Springs , GA

2013.04 - 2016.09

Used balers and pallet jacks in stockroom and on sales floor.
Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, deli goods, and HBC merchandise.
Read orders to verify attributes and quantities of merchandise.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Compared merchandise invoices to items actually received.
Completed resets to keep store aligned with current planograms.
Demonstrated great teamwork skills with staff members involved in production and transport.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Created and built product displays to engage customers through visual merchandising.
Cleaned shelves and restocked with new inventory when products stock ran low.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Followed instructions to properly arrange merchandise items.
Participated in quarterly meetings with Store Managers to discuss upcoming promotions or events.
Managed daily stocking and backroom organization tasks.
Ensured that all shelves were properly labeled, stocked, rotated, faced, priced, and signed according to company policy.
Developed relationships with vendors to ensure timely product deliveries.
Assisted in the setup of promotional displays throughout the store.
Set up advertising signs on shelves and counters to attract customers and promote sales.
Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
Implemented safety procedures while working in the warehouse environment.
Operated forklift and pallet jack to transport heavy loads.
Reconciled discrepancies between physical inventories and computer records.
Packed and unpacked items, checking breakables before stocking on shelves.
Stocked shelves, racks, and bins with new or transferred merchandise.
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Reviewed invoices for accuracy prior to processing payment.
Maintained accurate inventory levels and replenished stock as needed.
Worked closely with store management team to identify areas needing additional merchandise or restocking.
Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Conducted regular audits of shelf conditions in order to maintain quality standards for customers.
Provided training and guidance to other members of the team on merchandising techniques and best practices.
Pulled items from stock using lift equipment and added to shelves or bins.
Reviewed tags on product shelves and made requested pricing changes.
Stamped price tags on merchandise, referring to official price lists.
Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Minimized waste by keeping stock correctly rotated and implementing promotions for older products.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Received and unloaded new products upon delivery, checking for damage and order accuracy.
Performed cycle counts to ensure accuracy of warehouse inventory.
Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Identified and quickly handled spill clean-up.
Answered questions and inquiries per shift regarding products, prices and availability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Recognized by management for providing exceptional customer service.
Identified needs of customers promptly and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.

Parking Booth Attendant

Lanier Parking Solutions

Austell , GA

2011.02 - 2013.03

Adhered to safety protocols at all times when operating equipment such as ticket machines or gates.
Provided customer service and information, answered questions and gave directions.
Conducted regular patrols of the premises to monitor for unauthorized access or illegal activities.
Cleaned parking lot regularly by removing trash and cleaning up spills.
Positioned barricades and gates to maximize traffic flow through parking lot.
Greeted customers and answered inquiries about parking policies, procedures, and regulations.
Reported any suspicious activity or violations of regulations to supervisors immediately.
Inspected vehicles for valid permits before allowing entry into the lot or garage.
Maintained clean facility by sweeping parking areas and removing waste.
Maintained a clean, organized booth area including restocking supplies as needed.
Attended training sessions as required for professional development purposes.
Worked collaboratively with other staff members across departments to meet operational goals.
Monitored traffic flow in and out of the facility to ensure compliance with rules and regulations.
Managed cash transactions accurately and securely in accordance with established guidelines.
Ensured proper maintenance of equipment used within the facility.
Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
Helped customers understand and correctly navigate parking structures and payment systems.
Issued tickets to customers entering the lot or garage.
Assisted with opening, closing duties such as securing entrances, exits, arming alarms systems.
Resolved customer complaints quickly and professionally while following company policies.
Provided directions and instructions to drivers regarding available parking spaces.
Responded to emergency situations by providing assistance as needed while remaining calm under pressure.
Performed daily audits of all revenue collected from customers while on duty.
Complied with all applicable laws pertaining to public safety, security, fire prevention, health codes.
Handled account payments, collected cash and processed credit card charges.
Responded to questions about local area and company services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

GED -

Home Education

Powder Springs, GA

2012-01

Skills

Expense Control
Liquor Regulations and Compliance
Heavy Lifting
Cash Management
Product Recommendations
Loss Prevention
ID Verification
Payment Processing
Shipment Verification
Credit and Cash Transactions
Wine and Spirits Knowledge
Business Forecasting
Quality Assurance
Department Oversight
Inventory Management
Administrative Management
Customer Retention
Customer Service Management
Staff Hiring
Delegating Work
Marketing Strategies
Purchasing and Planning
Delegation
Sales Strategies
Policy/Program Development
Teamwork and Collaboration
Sales Promotion
Special Promotions Planning
Customer Relations
Profit and Loss Accountability
Policy Development and Enforcement

Employee Motivation
Inventory Control
Team Leadership
Product Promotion
Display Construction
Pricing and Signage Updates
Vendor Relationship Management
Section Resets Expertise
Order Assessments
Price Checking
Inspecting Merchandise
Shrinkage Prevention
Order Fulfillment
Stock Rotation
Temperature Monitoring
Pallet Jack Operation
Product Merchandising
Customer Service-Focused
Product Knowledge
Excellent Communication
Flexible Schedule
Inventory Counts
Punctual and Reliable
Monitoring Inventory
Replenishing Stock
Attention to Detail
Presentation Skills
Merchandising Skills
Seasonal Displays
Order Discrepancy Reporting

Affiliations

Riding Motorcycles
Hiking
Fishing
Rock Climbing
Off-Roading

Languages

English

Native/ Bilingual

Accomplishments

Multiple Customer compliments in each position
Multiple Management acknowledgements in each position
Earned position of Liquor Store Manager after only a short time as Liquor Store Clerk
Earned position of Grocery Replenishment Specialist after short time as Grocery Clerk
Earned position of Meat Cutter after short time as Grocery Replenishment Specialist
Earned a superior Meat Cutter position at a competitor

Certification

TAP Card

References

References available upon request.

Timeline

Liquor Store Manager

Party Time Liquors

2022.11 - 2023.12

Meat Cutter

Sprouts Farmer Market

2017.03 - 2018.10

Meat Clerk

Publix Super Markets Inc

2016.09 - 2017.03

Grocery Replenishment Specialist

Publix Super Markets Inc

2013.04 - 2016.09

Parking Booth Attendant

Lanier Parking Solutions

2011.02 - 2013.03

GED -

Home Education

TAP Card

Zachary Johnson

Summary

Overview

Work History

Liquor Store Manager

Meat Cutter

Meat Clerk

Grocery Replenishment Specialist

Parking Booth Attendant

Education

GED -

Skills

Affiliations

Languages

Accomplishments

Certification

References

Timeline

Liquor Store Manager

Meat Cutter

Meat Clerk

Grocery Replenishment Specialist

Parking Booth Attendant

GED -

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