Zachary Johnson
Client Relationship Specialist
Austin,United States
Summary
Proactive Client Relationship Specialist with bachelor's degree Business Administration. Strong interpersonal and effective time management. Communicate with clients using superior written and verbal communication skills. Interact effectively with clients, managers and associates. Proactive and positive attitude, using tact and diplomacy. Dedicated to understanding and meeting needs of clients with agility and tact.
Overview
3
3
years of professional experience
Work History
Client Relationship Specialist
Integrity First Transportation
12.2020 - Current
- Provided expert guidance for clients navigating challenging logistics strategies, fostering trust and loyalty.
- Managed a diverse portfolio of dozens of domestic and international clients, ensuring timely communication and personalized attention.
- Strengthened client relationships by promptly addressing concerns and providing tailored solutions.
- Conducted regular check-ins with clients to review account performance and discuss potential opportunities for growth.
- Identified upsell opportunities within existing accounts by staying current on industry trends and assessing client needs.
- Streamlined processes for onboarding new clients, reducing time spent in initial setup stages.
- Collaborated with internal teams to resolve complex issues, resulting in improved client retention rates.
- Oversaw account management activities such as contract renewals and invoice processing while maintaining high levels of accuracy.
- Ran routine reports and analyzed data, documenting and presenting findings to senior management.
- Developed client proposals addressing service needs and solutions.
Education
BBA - Business Administration And Management
Queens University of Charlotte
Charlotte, NC 05.2001 -
Skills
Performance Tracking
Timeline
Client Relationship Specialist
Integrity First Transportation
12.2020 - Current
BBA - Business Administration And Management
Queens University of Charlotte
05.2001 -
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