Zachary Johnson
Austin
Summary
Serviced-focused FOH member dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging teammate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
BAR LEAD
Old County Bar
08.2021 - 08.2022
- Helped to develop and maintain service operations and standards with intention of minimizing staffing and procedures
- Assisted in community outreach and marketing through monthly events to promote services
- Facilitated and contributed to high paced work environment through strong organization and communication skills
- Responsible for training all new front of house staff.
ASSISTANT GENERAL MANAGER
Percy's And Co
03.2021 - 08.2021
- Prepared staff work schedules and assigned specific duties
- Developed and managed day to day floor operations
- Responsible for hiring, training and management of front of house staff
- Filled in gaps where necessary and facilitated flow of service during peak hours of operations.
SUPERVISOR/BAR LEAD
Heavy Restaurant Group
07.2019 - 08.2020
- Collaborated in developing bar standards and delegation of duties for all tasks included in bar maintenance and program production
- Assist in menu development and operation development of FOH and bar programs
- Serve weekly as MOD, fielding all service issues in a helpful and positive way, while maintaining and ensuring exemplary service standards from all FOH staff
- Handle cash transactions and deposits diligently and manage end of shift database inputs nightly.
GENERAL MANAGER
Carnivore Ballard
04.2018 - 07.2019
- Solely responsible for front of house restaurant production including developing and maintaining a very strict budget
- Developed both bar and food menus with Executive chef on a weekly basis (heavy emphasis on wine and food pairing and craft cocktails)
- Managed all restaurant inventory and subsequent invoices both front and back of house
- Created and maintained relationships with vendors and other businesses through 'pop-ups' and special events handling everything from marketing to implementation of said events.
GOALKEEPER DIRECTOR/GENERAL ASSISTANT
PSPL Academy
12.2013 - 06.2017
- Evaluate and assess high level youth athletes throughout Washington State
- Formulate and implement training strategies and objective at both the state and regional levels
- Communicate with colleges and advocate for program players in their college recruitment experience
- Travel around the country and assist with various aspects of the administration as well as in the management of game and tournament play.
GOALKEEPER DIRECTOR/COACH/ADMINISTRATION
Issaquah Soccer Club
08.2014 - 06.2016
- Developed and managed program administrative infrastructure and general training objectives for specific age groups 8-23
- Created an effective pricing strategy and designed appropriate advertisements distributed both online and in person
- Designed weekly training sessions organizing with players and parents using effective communication techniques
- Responsible for goalkeeper recruiting and outreach throughout the greater Eastside/Seattle area.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION/ECONOMICS -
Seattle Pacific University
Seattle, WA01.2013
Skills
- Work Coordination
- Customer Relations
- Order and Invoice Processing
- POS Inventory System Operation
- Process Monitoring
- Social with Customers and Staff
- Health Code Requirements
- Restaurant Operation
- Complaint Handling
- Marketing Strategies
- Multitasking Abilities
- Business Operations
- High-Volume Environments
- Operational Efficiency
- Reporting Tools
- Business Leadership
- Motivational Leadership
- Records Organization and Management
- Program Optimization
- Process and Procedure Refinement
- Corrective Actions
- Sales Promotion
- Financial Statement Review
- Sales Tracking
- Strategic Vision
- Policy Development and Enforcement
- Price Structuring
- Customer Loyalty
- Profit and Loss Control
- Workload Delegation
- Guest Relations
- Program Rollout
- Personnel Scheduling
- Money Handling
- Suggestive Selling
- Expense Monitoring
- Upscale Dining
- Employee Recognition
- Business Growth Initiatives
- Business Forecasting
- Logistics
Timeline
BAR LEAD
Old County Bar
08.2021 - 08.2022
ASSISTANT GENERAL MANAGER
Percy's And Co
03.2021 - 08.2021
SUPERVISOR/BAR LEAD
Heavy Restaurant Group
07.2019 - 08.2020
GENERAL MANAGER
Carnivore Ballard
04.2018 - 07.2019
GOALKEEPER DIRECTOR/COACH/ADMINISTRATION
Issaquah Soccer Club
08.2014 - 06.2016
GOALKEEPER DIRECTOR/GENERAL ASSISTANT
PSPL Academy
12.2013 - 06.2017
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION/ECONOMICS -
Seattle Pacific University
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