Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Johnston

Westnewton,PA

Summary

Proven leader and hard worker, adept in load balancing and fostering strong relationships, demonstrated during tenure at the Post Office. Enhanced customer satisfaction and streamlined mail distribution processes, showcasing dependability and creative problem-solving skills. Achieved significant improvements in efficiency and service quality, making impactful contributions to operational success. Open to all kinds of different relationships and a want for happiness. Not afraid to stand back and learn but also take control when needed to. Great skills of observing and thinking. Good under pressure and have a lot of experience working by myself and in groups. Loves to learn from others while also giving my thoughts. Never hesitates in a moment of action or need. Puts others before myself. Loves to have fun but knows when to be serious.

Overview

9
9
years of professional experience

Work History

Rural Mail Carrier

Post Office
06.2022 - Current
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Coordinated closely with local post offices to ensure smooth hand-off of sorted mail for final delivery.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Optimized route efficiency through regular analysis of route data and implementing changes accordingly.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Utilized mail processing machines in weighing, stamping and processing mail items.

Volunteer

Pa Lions Beacon Lodge Camp
07.2021 - 07.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Provided fun activities involving sports, crafts, boating, and fishing.
  • Taught social skills
  • Maintaining a fun but safe place for all.
  • Worked one on one with kids with physical and mental disabilities
  • Worked in groups of kids with physical and mental disabilities.

Truck Unloader

Walmart
07.2020 - 05.2022
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
  • Unloaded packages with care and placed in proper staging area.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Increased efficiency by organizing and streamlining unloading processes.
  • Assisted other team members in navigating large loads.
  • Maximized space utilization in warehouse storage areas by organizing unloaded materials according to dimensions and weight constraints.
  • Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
  • Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
  • Contributed to a positive work environment through active participation in team-building activities and demonstrating strong commitment to organizational goals.
  • Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
  • Ensured the timely unloading of perishable goods such as food products or medications, mitigating spoilage risks and maintaining their quality throughout the supply chain process.
  • Upheld strict compliance to company policies and OSHA regulations during the entire unloading process.
  • Expedited delivery process through accurate inventory management and documentation of incoming shipments.
  • Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
  • Supported warehouse supervisors in conducting periodic audits of stock levels by providing accurate information on incoming shipments and current inventory status.
  • Secured timely deliveries through proficient route planning and coordination with transportation teams, ensuring efficient handover of goods from truck unloaders to drivers for further distribution.
  • Improved customer satisfaction through prompt communication about any shipment discrepancies or delays in delivery schedules.
  • Reduced overall turnaround time for trucks, coordinating closely with dispatchers and drivers to ensure timely arrivals and departures.
  • Loaded packages onto pallets and into staging areas as directed.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Used computers to enter data, track shipments and maintain records of products.
  • Operated forklifts, cranes and other heavy equipment to move and load materials safely.
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
  • Inspected tanks and cargo holds to identify for damage or other issues before loading.

Food Packer

Nutrition
05.2015 - 07.2020
  • Prepared food packaging boxes by folding and taping.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
  • Kept records accurate and current by documenting movements in company system.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to streamline packing processes, resulting in increased productivity.
  • Communicated effectively with coworkers and supervisors alike for seamless coordination throughout each shift''s operations.
  • Communicated with supervisors regarding any issues with packaging process.
  • Reduced product waste through careful handling of food items during the packing process.
  • Utilized safety equipment and gear while packaging food items.
  • Supported efficient workflow by maintaining well-organized workstations and properly disposing of waste materials.

Education

No Degree - History Teacher Education

Westmoreland County Community College
Youngwood, PA
10.2025

Skills

  • Dependability
  • Load Balancing
  • Prioritization
  • Observation
  • Emotionally Available
  • Patient
  • Teacher
  • Leader
  • Hard Worker
  • Passionate
  • Creative
  • Open minded

Timeline

Rural Mail Carrier

Post Office
06.2022 - Current

Volunteer

Pa Lions Beacon Lodge Camp
07.2021 - 07.2023

Truck Unloader

Walmart
07.2020 - 05.2022

Food Packer

Nutrition
05.2015 - 07.2020

No Degree - History Teacher Education

Westmoreland County Community College

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Zachary Johnston