Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Johnston

Mountain View,AR

Summary

Personable and detail-focused individual with knack for precision and quality. Possesses fundamental understanding of finishing techniques and tools, including surface preparation and application methods. Committed to delivering top-notch results and enhancing overall production quality. Teaching team members and new employees finishing techniques. Excels at palletizing and organizational skills.

Overview

7
7
years of professional experience

Work History

Lead Solid Surface Finisher

Adams Group
11.2022 - 11.2024
  • Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
  • Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
  • Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
  • Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
  • Collaborated with team members to meet quotas and maintain consistent productivity levels.
  • Utilized various hand tools and equipment effectively, ensuring precision in all aspects of the finishing process.
  • Provided guidance, assistance and training to employees when needed.
  • Reviewed time sheets and work orders.
  • Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
  • Coordinated with cross-functional departments such as Quality Control, Production Planning, and Engineering teams, resulting in seamless project execution.
  • Repaired damaged items using different chemicals and tools.
  • Upheld strict adherence to regulatory guidelines regarding hazardous materials handling, ensuring the safety of self and coworkers.
  • Achieved smooth production flow by performing machine setup, maintenance, and calibration tasks.
  • Adapted quickly to changing priorities or project requirements while maintaining composure under pressure.
  • Streamlined processes by regularly communicating with supervisors about potential improvements in the finishing area.
  • Developed and implemented new production processes.
  • Set production goals and motivated team to achieve such goals.
  • Reduced waste by carefully monitoring material usage and implementing recycling initiatives where possible.
  • Continually sought to reduce costs, accelerate throughput time, minimize work in process and improve quality.
  • Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
  • Streamlined finishing schedules, effectively managing workload to meet tight deadlines without compromising quality.
  • Increased operational efficiency, regularly maintaining and calibrating finishing equipment for optimal performance.
  • Streamlined workflow for finishing department, implementing organizational solutions that minimized downtime.
  • Improved team skill levels, providing training on new finishing techniques and tools.
  • Met production targets and tight deadlines by collaborating closely with team members.

Front End Team Lead

Publix
04.2022 - 04.2023
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Streamlined checkout processes for faster transactions and reduced wait times.
  • Collaborated with other departments to create store-wide initiatives that boosted sales performance and customer satisfaction levels.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.
  • Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • During closing hours checked all register's for cash totals to make sure everything was accurate to bottom line.

Cashier

Publix
04.2019 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Customer Service Staff

Publix
04.2021 - 04.2022
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
  • Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sold lottery tickets where i had to maintain cash draw by calculating total every 2 hrs and adhering to store and state gridline's for selling tickets.

Front End Service Clerk

Publix
04.2018 - 04.2019
  • Maintained clean and organized workspaces, contributing to a professional store appearance.
  • Handled phone inquiries from customers professionally, addressing their questions or concerns efficiently while maintaining excellent telephone etiquette.
  • Utilized strong communication skills to effectively relay important information between management and other front-end staff members.
  • Assisted customers in locating items throughout the store, ensuring a pleasant shopping experience.
  • Assisted in training new employees on front-end procedures, promoting a consistent customer experience across all staff members.
  • Supported loss prevention efforts by conducting bag checks according to company policy.
  • Demonstrated adaptability by successfully covering various roles within the front-end team as needed, including cashier, bagger, and customer service representative.
  • Collaborated with team members to improve overall front-end operations and efficiency.
  • Enhanced customer satisfaction by providing efficient and friendly service at the front end of the store.
  • Promoted a safe working environment by adhering to safety protocols and reporting any hazards observed in the workspace immediately.
  • Improved sales performance through upselling additional products or services when appropriate during checkout interactions.
  • Resolved customer complaints with empathy and professionalism, maintaining a positive store reputation.
  • Provided information on current promotions to maximize sales opportunities for customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Cross-Trained as cashier, grocery clerk, customer service staff, produce clerk and helped in bakery and meat department.
  • Maintained the parking lot by grabbing trash, returning carts, bringing out curbside pickup orders and helping customers load their car when needed.
  • I helped out with overnight deep cleans using the floor machines to clean the store and taking apart shelves and entire aisles to deep clean under them.

Education

High School Diploma -

FLVS
Cape Coral, FL
11.2018

Skills

  • Heavy lifting
  • Deadline oriented
  • Quality control
  • Lean manufacturing processes
  • Team development
  • Proficient with sanding equipment
  • Proactive approach
  • Blueprint reading
  • Production scheduling
  • Finishing chemicals and materials
  • Strong work ethic
  • Following instructions
  • Flexible schedule
  • Teamwork and coordination
  • Production line work
  • Warehouse operations
  • Picking and packing
  • Palletizing
  • Parts assembly
  • Good communication

Timeline

Lead Solid Surface Finisher

Adams Group
11.2022 - 11.2024

Front End Team Lead

Publix
04.2022 - 04.2023

Customer Service Staff

Publix
04.2021 - 04.2022

Cashier

Publix
04.2019 - 04.2023

Front End Service Clerk

Publix
04.2018 - 04.2019

High School Diploma -

FLVS

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Zachary Johnston