Summary
Overview
Work History
Education
Skills
Timeline

Zachary Jones

Augusta,Georgia
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringin three years of expertise in retail a management for retail sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Conn's Home Plus
04.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Overnight Team Lead/Junior Assistant Manager

Walmart
06.2022 - 04.2024
  • Enhanced employee retention through supportive leadership and prioritizing open communication channels.
  • Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
  • Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
  • Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
  • Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
  • Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
  • Established rapport with vendors, streamlining delivery processes and improving overall supply chain efficiency during overnight hours.
  • Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.

Apparel Team Lead

Walamart
02.2022 - 06.2022
  • Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
  • Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly.
  • Boosted sales performance through regular team training sessions on effective selling techniques and product features.
  • Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.

Overnight Stocker

Walmart
11.2021 - 02.2022
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Education

High School Diploma -

Academy Of Richmond County High School
05.2018

Skills

  • Employee engagement
  • Performance management
  • Staff training
  • Adaptability
  • Multitasking
  • Cross-functional collaboration
  • Delegation skills
  • Customer service
  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Team Building and Leadership
  • Time Management
  • Store Organization
  • Customer Relations
  • Team Management
  • Stock management
  • Store operations
  • Staff Management
  • Upselling and Cross Selling
  • Hiring and Training
  • Employee Scheduling
  • POS systems operations
  • POS Systems
  • Employee Coaching
  • Sales Techniques
  • Strategic Planning
  • Sales Growth
  • Relationship building and management
  • Order Management
  • Stock Rotations
  • Staff Scheduling

Timeline

Assistant Store Manager - Conn's Home Plus
04.2024 - Current
Overnight Team Lead/Junior Assistant Manager - Walmart
06.2022 - 04.2024
Apparel Team Lead - Walamart
02.2022 - 06.2022
Overnight Stocker - Walmart
11.2021 - 02.2022
Academy Of Richmond County High School - High School Diploma,
Zachary Jones