Zachary Juliano
Kennett Square,PA
Overview
6
6
years of professional experience
Work History
Operational Risk Specialist
CashApp
04.2020 - Current
- Assist Cash App customers and internal partners with identifying and actioning risky behaviors and fraudulent activity, through review of accounts
- Actioning hundreds of suspected scam or fraudulent cases per day, while maintaining and exceeding the standard for quality assurance and touches per hour scores
- Investigate fraud notifications to protect the institution from high-risk activity related losses and improve customer experience
- Effectively manage cases and communication using internal tools
- Conduct customer due diligence and enhanced due diligence to ensure authenticity, completeness, and accuracy of information and documentation provided by customer
- Collaborate with internal teams on complex cases and provide outstanding communication.
Bank Teller
Wells Fargo
08.2018 - 04.2020
- Demonstrate customer service excellence; Service Excellence Award winner Q3 ‘19
- Transaction processing using internal applications and systems
- Accountable for cash handling and counter transactions; trained in AML and SAR handling
- Follow strict federal regulated policies and procedures to ensure customer information safety
- Key holder for secure areas, vaults, and cash drawers; ATM Certified Custodian, Courier Certified
- Develop rapport with customers creating cross product relationships
Education
Bachelor of Science - Computer And Network Security
Wilmington University
Wilmington, DE05.2024
Associate of Business Administration -
Delaware County Community College
Media, PA05.2018
Skills
- Risk Management
- Incident Response
- Threat Detection
- Network Security
- Vulnerability Management
- Malware Analysis
- SIEM
- Adaptability
- Critical Thinking
Cybersecurity Projects
- Led a cybersecurity project focusing on malware identification and mitigation, involving a comprehensive investigative process and team collaboration.
- Led a cybersecurity project, successfully navigating technical challenges to update and migrate firewall configurations across multiple machines, demonstrating resilience and a commitment to excellence.
- Led a cybersecurity project that involved analyzing firewall logs to identify and address unusual network activity. Successfully isolated and removed a malicious process from the server, which was traced to a terminated employee, enhancing system security and gaining valuable insights into threat management.
- Spearheaded a cybersecurity project enhancing Joomla server security; executed PAM module installation for password strength, configured password aging, and installed critical Apache security modules and fail2ban, culminating in the successful hardening of server defenses.
Timeline
Operational Risk Specialist
CashApp
04.2020 - Current
Bank Teller
Wells Fargo
08.2018 - 04.2020
Bachelor of Science - Computer And Network Security
Wilmington University
Associate of Business Administration -
Delaware County Community College
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