Nicole Brooke
Amarillo,TX
Summary
Accomplished Sales Representative and Business Development offering 13+ years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
14
14
years of professional experience
Work History
Membership Sales Manager
Global Medical Response
01.2022 - Current
- Build relationships with customers and community to establish long-term business growth.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Successfully managed 25 prospecting emails, 10 cold calls and 25 mailers per day
- Maintained 15 stop by cold calls per week.
- Resolve problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborate with upper management to implement continuous improvements and exceed team goals.
- Manage accounts to retain existing relationships and grow share of business.
- Implement systems and procedures to increase sales.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepare sales presentations for clients showing success and credibility of products.
Real Estate Agent
Self-employeed
10.2017 - 01.2024
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Negotiate, facilitate, and manage real estate transactions.
- Communicate with clients to understand property needs and preferences.
- Maintain connections with clients to encourage repeat business and referrals.
- Advise clients on market conditions and property value for informed decision-making.
- Present purchase offers to sellers for consideration.
- Develop and maintained relationships with clients through networking, postcards, and cold calling.
RN Clinical Liaison
The Arbors
01.2014 - 03.2020
- Evaluated patient status in acute care setting to determine if patient qualifies for step down inpatient unit.
- Verified insurance coverage for patients and worked with clinics to schedule doctor visits and therapy sessions.
- Collected data about patient care problems and prepared reports.
- Educated health care professionals on ways to humanize patients' experiences.
- Managed approximately 5 to 10 referral calls per day.
- Investigated and resolved issues affecting hospital operations and patient care.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
RN Clinical Liaison
Interim Home Heath Care
01.2012 - 01.2014
- Verified insurance coverage for patients and worked with clinics to schedule doctor visits and therapy sessions.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Managed approximately 5 to 10 referral calls per day.
- Educated health care professionals on ways to humanize patients' experiences.
- Collected data about patient care problems and prepared reports.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Evaluated patients in acute care setting to ensure their qualification for home health services.
- Set up community resources to meet patients' needs such as: Life Alert, Meals On Wheels, Transportation, etc.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
RN Clinical Liaison
Country Club Nursing & Rehabilitation
05.2010 - 01.2012
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Managed 5 to 10 referral calls per day.
- Collected data about patient care problems and prepared reports.
- Educated health care professionals on ways to humanize patients' experiences.
- Evaluated patients in acute care setting to determine their qualification to transfer to step-down rehabilitation inpatient unit.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
Education
Associate of Science - Nursing
Amarillo College
Amarillo, TX05.2010
High School Diploma -
Canyon High School
Canyon, TX05.2003
Skills
- Decision Making
- Sales Strategies
- Sales Presentations
- Attention to Detail
- Specialized Healthcare Referrals
- Patient Examination
- Critical Thinking
- Needs Assessment
- Customer Relationship Management
- Time Management
- Product Sales
Timeline
Membership Sales Manager
Global Medical Response
01.2022 - Current
Real Estate Agent
Self-employeed
10.2017 - 01.2024
RN Clinical Liaison
The Arbors
01.2014 - 03.2020
RN Clinical Liaison
Interim Home Heath Care
01.2012 - 01.2014
RN Clinical Liaison
Country Club Nursing & Rehabilitation
05.2010 - 01.2012
Associate of Science - Nursing
Amarillo College
High School Diploma -
Canyon High School
References
*Kori Ramirez Superior Health 806-268-0987 Kori.Ramirez@superiorhealthplan.com Colleague
*Rebekah Ratliff GMR 325-574-4627 rebekah.ratliff@gmr.net Colleague
*Angeline Reinart The Arbors 806-654-2385 Amreinart@gmail.com Manager/Supervisor
*Nicki Davis BSA Hospital 806-671-2062 Nicki.davis@bsahs.org Director Case Management/Client
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