Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Kent

Eau Claire,WI

Summary

Dynamic and results-oriented professional with extensive experience in customer service and logistics, notably with Dan The Moving Man. Excelled in heavy lifting and problem-solving, ensuring seamless moving experiences. Demonstrated exceptional teamwork and communication, contributing to positive customer feedback and operational efficiency. Proven track record of meeting tight deadlines and upholding safety standards.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Professional Mover

Dan The Moving Man
02.2021 - Current
  • Ensured timely completion of moving projects by effectively managing time and resources.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 500 lbs.
  • Contributed to positive company reputation by providing exceptional customer service at all times.
  • Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
  • Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
  • Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
  • Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
  • Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
  • Operated with safety and skill to avoid accidents and delays.
  • Operated moving vehicles safely and responsibly, adhering to all traffic laws while navigating various routes as needed.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Server

Olive Garden Restaurant
01.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Cashier

Holiday Gas Station
01.2017 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Associate of Science - IT Network Security

Chippewa Valley Technical College
Eau Claire, WI
08-2026

Skills

  • Strong work ethic
  • Strong communication skills
  • Exceptional customer service
  • Problem-solving skills
  • Time management
  • Safe driving practices
  • Cleaning and sanitizing
  • Loading and unloading proficiency
  • Money handling
  • Team collaboration
  • Reliability and punctuality
  • Verbal and written communication
  • Heavy lifting expertise
  • Advanced knowledge of Microsoft office suite

Certification

  • Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.
  • Federal Motor Carrier Safety Administration - (FMCSA)

Timeline

Professional Mover

Dan The Moving Man
02.2021 - Current

Server

Olive Garden Restaurant
01.2019 - 01.2021

Cashier

Holiday Gas Station
01.2017 - 01.2019

Associate of Science - IT Network Security

Chippewa Valley Technical College

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