Zachary Kenyon
Fountain,CO
Summary
Seasoned Information Technology Specialist from the ARMY NATIONAL GUARD, adept in collaborative team management and end-user support. Excelled in troubleshooting, setting up JCR systems, and enhancing network security, demonstrating a strong work ethic and leadership competency. Proven track record in training development and problem-solving, ensuring high levels of customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (25B)
ARMY NATIONAL GUARD
07.2013 - Current
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Set up equipment for employee use, performing or ensuring the proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems, or to provide technical assistance and support.
- Develop training materials and procedures, or train users in the proper use of hardware, or software.
- 11 years of help desk experience.
- 8 years of BFT/JCR experience, setting up JCR for end users, and troubleshooting problems.
- Provided guidance on best practices related to system administration procedures.
- Created configuration guides for deploying new laptops and mobile devices.
- Set up and managed network equipment.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
Shift Lead
Telesis
Fort Carson, CO
12.2019 - 08.2022
- Resolved customer problems through telephone support.
- Create tickets on FSC and REMEDY.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed new servers, switches and other equipment in the data center following best practices.
- Provide support for JCR's and other MCSC-related systems.
- Monitor NOC systems and servers by completing hourly and daily checklists.
- Assist customers in an average of 10 minutes by answering questions.
- Respond to inquiries and open tickets for customers.
- Work with the team to provide support to end users.
- Continue training new hires after they come to the desk.
- Perform maintenance on servers monthly.
- Write reviews for my team.
- Help in processing new employees.
CST Admin
Insight Engineering Solutions
07.2018 - 12.2019
- I help customers over the phone to solve problems
- Create tickets on FSC and REMEDY
- Provide support of JCR's, T.I.T.A.N, and Other MCSC related systems
- Monitor NOC systems and servers by doing hourly and daily checklists
- Assist customers in an average of 10 minutes by answering questions
- Respond to inquiries and open tickets for customers
- Work with team to provide support to end users
Warehouse Worker
Crum Electric Supply
11.2017 - 07.2018
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
- Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or sorting bins
Supervisor
Homedepot
04.2015 - 02.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Examine products purchased for resale or received for storage to assess the condition of each product or item
Education
MOS Qualification - CISCO Network Fundamentals, CISCO Routing Protocols, IT Essentials I, IT Essentials II, Network Administration, Security
SIGNAL SCHOOL
02.2015
High school Diploma -
BRIGHTON HIGH SCHOOL
05.2014
Skills
- Collaborative Team Management
- Interpersonal and written communication
- End-user support
- Company policy adherence
- Confidential information management
- Task prioritization
- Strong work ethic
- IT help desk skills
- Problem solving
- Leadership competency
- Time management
- Communication
- Training and development
- Customer-oriented
Certification
- Comptia Network +
- Comptia Security +
Timeline
Shift Lead
Telesis
12.2019 - 08.2022
CST Admin
Insight Engineering Solutions
07.2018 - 12.2019
Warehouse Worker
Crum Electric Supply
11.2017 - 07.2018
Supervisor
Homedepot
04.2015 - 02.2018
Information Technology Specialist (25B)
ARMY NATIONAL GUARD
07.2013 - Current
MOS Qualification - CISCO Network Fundamentals, CISCO Routing Protocols, IT Essentials I, IT Essentials II, Network Administration, Security
SIGNAL SCHOOL
High school Diploma -
BRIGHTON HIGH SCHOOL
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