Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
Leadership Experience
References
Timeline
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Zachary King

DeKalb,IL

Summary

Dynamic and results-oriented professional with a proven track record at Northwestern Medicine and AMC Theatres, excelling in customer service and sales proficiency. Core competencies include data entry and emotional intelligence, leading initiatives that significantly enhanced client satisfaction and operational efficiency. Recognized as Employee of the Month on four occasions, highlighting a commitment to excellence and rapid skill acquisition. Seeking to leverage expertise in a challenging role to further enhance customer engagement strategies.

Overview

9
9
years of professional experience

Work History

Support Services Staff/Intern

Opportunity House, Inc.
Sycamore, IL
01.2024 - 07.2024
  • Served as intern from January 2024 to May 2024, transitioned into paid role after graduation.
  • Aided developmentally disabled adult clients with volunteer outings by showing and teaching them how to do tasks of daily living
  • Sorted and organized client files into a secure online database system.
  • Assessed clients' unique sensitivities through interactions and collaborated with team members to address specific needs.

Safety Companion

Northwestern Medicine
DeKalb, IL
03.2021 - 05.2024
  • Oversaw patients identified as at risk of self-harm or harm to others.
  • Facilitated communication between patients and nurses to enhance satisfaction.
  • Monitored multiple patients simultaneously via computer screens.
  • Exhibited leadership by training new hires for the organization.

Film Crew

AMC Theatres
DeKalb, IL
05.2015 - 10.2020
  • Facilitated ticket, concession, and membership transactions with tact and care to deliver exceptional service.
  • Generated revenue of nearly $30,000 by successfully driving the sale of 2,000 yearly theater memberships in 2019.
  • Recognized four times as Employee of the Month across multiple locations for excellence in guest services and membership sales.

Education

Bachelor of Science - Human Development and Family Sciences, Family Social Services, Leadership and Policy Studies

Northern Illinois University
DeKalb, IL
05.2024

Associate in Science -

Kishwaukee College
Malta, IL
05.2021

Skills

  • Effective Writing Skills
  • Data entry
  • Effective Leadership Skills
  • Cash handling
  • Customer relations skills
  • Customer service
  • Sales Proficiency
  • File management
  • Customer service expertise
  • Payment processing
  • Project assistance
  • Documentation
  • Strong teamwork
  • Emotional Intelligence
  • Effective Communication Skills
  • Rapid Skill Acquisition

Accomplishments

  • Phi Theta Kappa – inducted member
  • National Society of Leadership and Success
  • Phi Kappa Phi – inducted member
  • Kappa Omicron Nu – inducted member
  • University Honors Program – Full University Honors
  • Undergraduate Academic Excellence Award – Fall 2022, Spring 2023
  • Illinois Scholar Award – 2016
  • Student of the Month in year 2015/16 in a Kishwaukee College course taken through DHS

Volunteer Experience

  • NIU Child Care Center, 06/23, 08/23, Fostered relationships with children aged 3-5, playing with them, reading stories to them, and using empathy to correct any misbehaviors, Promoted a child care credit to incoming students at NIU events
  • Family Service Agency, 06/23, 08/23, Taught children ages 6-12 life skills with a team of interns, using compassion and empathy while engaging the children, Participated in walks to the park where the children could play, while taking care of the children who wanted to rest

Leadership Experience

Braven Leadership and Career Accelerator, DeKalb, IL, 08/22, 12/22, Project Manager, Headed a team of students to come up with a solution for a marketing need of the Chicago Bulls for their upcoming Paris game. Project voted Best Solution by the review board.

References

References available upon request.

Timeline

Support Services Staff/Intern

Opportunity House, Inc.
01.2024 - 07.2024

Safety Companion

Northwestern Medicine
03.2021 - 05.2024

Film Crew

AMC Theatres
05.2015 - 10.2020

Bachelor of Science - Human Development and Family Sciences, Family Social Services, Leadership and Policy Studies

Northern Illinois University

Associate in Science -

Kishwaukee College
Zachary King