Zachary Kinzel
Cleveland,OH
Summary
Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
Work History
Mixologist/Cafe Barista
Townhall
11.2018 - 06.2023
- Assisted with inventorying beverage stock and bar supplies.
- Created new and intriguing cocktails for bartender's cocktail menu.
- Created new smoothies latte and coffee beverages to be put on every seasonal Cafe menu.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Ensured bartenders were properly using correct measurements for every specialty cocktail.
- Ensured Cafe baristas used proper ingredients and measurements when making smoothies and specialty coffee beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Machine Operator Supervisor
Blue Ocean Plastics
08.2020 - 08.2021
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Complied with company and OSHA safety rules and regulations.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Coordinated project workflows for departments.
Lead Estimator/Front Desk Receptionist
Welch Packaging
10.2013 - 11.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer and vendor relationships through timely response to inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Education
High School Diploma -
Parma Senior High School
Parma, OH06.2008
Skills
- Administrative Skills
- Computer Proficiency
- Excellent Verbal and Written Communication
- Proficient in Microsoft Office/Excel/Word
- Telephone Etiquette
- Exceptional Customer Service, personable and friendly, treat everyone with utmost respect
- Can type over 100 WAM with no mistakes
- Constantly trying to learn as much as possible in all areas of company in order to excel and help company any way
Timeline
Machine Operator Supervisor
Blue Ocean Plastics
08.2020 - 08.2021
Mixologist/Cafe Barista
Townhall
11.2018 - 06.2023
Lead Estimator/Front Desk Receptionist
Welch Packaging
10.2013 - 11.2018
High School Diploma -
Parma Senior High School
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